FCC Consumer Complaints – 22 September 2019
Introduction
On 22 September 2019, the Federal Communications Commission recorded 256 consumer complaints relating to telecommunications services, complaint volume fell from 459 complaints the previous day. Complaints were reported across 42 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 256
- States & territories reporting
- 42
- Most common issue
- Unwanted Calls (97)
- Most reported state/territory
- California (30)
Where the complaints came from
The 256 complaints recorded on 22 September 2019 originated from 203 cities across 42 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 30 | 11.7% |
| Florida | 27 | 10.5% |
| Texas | 16 | 6.3% |
| Pennsylvania | 14 | 5.5% |
| New York | 12 | 4.7% |
| Ohio | 12 | 4.7% |
| New Jersey | 11 | 4.3% |
| Virginia | 11 | 4.3% |
| Georgia | 9 | 3.5% |
| Nevada | 9 | 3.5% |
| Other states and territories | 105 | 41.0% |
Location highlight
Complaints in Florida were reported across 24 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 152 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 152 | 59.4% |
| TV | 54 | 21.1% |
| Internet | 42 | 16.4% |
| Radio | 6 | 2.3% |
| Accessibility | 2 | 0.8% |
Phone complaints
152 complaints were recorded in this category, representing 59.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 97 | 63.8% |
| Billing | 20 | 13.2% |
| Equipment | 14 | 9.2% |
| Availability (including rural call completion) | 8 | 5.3% |
| Number Portability (keeping your number if you change providers) | 5 | 3.3% |
| Cramming (unauthorized charges on your phone bill) | 4 | 2.6% |
| Interference (including signal jammers) | 2 | 1.3% |
| Privacy | 2 | 1.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
54 complaints were recorded in this category, representing 21.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 24 | 44.4% |
| Billing | 21 | 38.9% |
| Interference | 4 | 7.4% |
| Loud Commercials | 2 | 3.7% |
| Equipment | 1 | 1.9% |
| Indecency | 1 | 1.9% |
| Privacy | 1 | 1.9% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Internet complaints
42 complaints were recorded in this category, representing 16.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 17 | 40.5% |
| Billing | 9 | 21.4% |
| Speed | 8 | 19.0% |
| Equipment | 4 | 9.5% |
| Interference | 3 | 7.1% |
| Privacy | 1 | 2.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.