FCC Consumer Complaints – 25 September 2019
Introduction
The Federal Communications Commission recorded 1146 consumer complaints on Wednesday, 25 September 2019 relating to telecommunications services, this was lower than the 1147 complaints recorded the day before. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 780 complaints.
Key statistics
- Total complaints
- 1146
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (780)
- Most reported state/territory
- California (128)
Where the complaints came from
A total of 1146 complaints were recorded on 25 September 2019, with reports originating from 771 cities in 52 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 128 | 11.2% |
| Texas | 98 | 8.6% |
| Florida | 93 | 8.1% |
| New York | 93 | 8.1% |
| Ohio | 43 | 3.8% |
| Pennsylvania | 42 | 3.7% |
| Michigan | 40 | 3.5% |
| Virginia | 35 | 3.1% |
| Massachusetts | 33 | 2.9% |
| Wisconsin | 33 | 2.9% |
| Other states and territories | 505 | 44.1% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 926 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 926 | 80.8% |
| Internet | 104 | 9.1% |
| TV | 103 | 9.0% |
| Radio | 10 | 0.9% |
| Accessibility | 2 | 0.2% |
| Emergency | 1 | 0.1% |
Phone complaints
926 complaints were recorded in this category, representing 80.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 780 | 84.2% |
| Billing | 61 | 6.6% |
| Equipment | 30 | 3.2% |
| Availability (including rural call completion) | 14 | 1.5% |
| Number Portability (keeping your number if you change providers) | 13 | 1.4% |
| Junk Faxes | 11 | 1.2% |
| Interference (including signal jammers) | 6 | 0.6% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.5% |
| Privacy | 5 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
104 complaints were recorded in this category, representing 9.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 45 | 43.3% |
| Availability | 36 | 34.6% |
| Speed | 8 | 7.7% |
| Equipment | 6 | 5.8% |
| Interference | 6 | 5.8% |
| Privacy | 3 | 2.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
103 complaints were recorded in this category, representing 9.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 51 | 49.5% |
| Availability | 33 | 32.0% |
| Indecency | 7 | 6.8% |
| Interference | 5 | 4.9% |
| Loud Commercials | 4 | 3.9% |
| Equipment | 3 | 2.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
A total of 780 complaints relating to unwanted calls were recorded on this date, representing 68.1% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (800) 275-2273 | 21 | 2.7% |
| (719) 452-8970 | 3 | 0.4% |
| (972) 394-7200 | 3 | 0.4% |
| (224) 236-9729 | 2 | 0.3% |
| (305) 356-9999 | 2 | 0.3% |
| (336) 754-9070 | 2 | 0.3% |
| (800) 285-8585 | 2 | 0.3% |
| (800) 692-7753 | 2 | 0.3% |
| (855) 221-3523 | 2 | 0.3% |
| (866) 611-1148 | 2 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (518) 730-1561 | 21 | 2.7% |
| (719) 452-8970 | 3 | 0.4% |
| (336) 754-9070 | 2 | 0.3% |
| (469) 568-1163 | 2 | 0.3% |
| (555) 555-5555 | 2 | 0.3% |
| (800) 692-7753 | 2 | 0.3% |
| (866) 200-5003 | 2 | 0.3% |
| (203) 239-5198 | 1 | 0.1% |
| (203) 398-8668 | 1 | 0.1% |
| (203) 512-6997 | 1 | 0.1% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (518) 730-1561 stood out as the most frequently reported business contact number.
- (800) 275-2273 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.