FCC Consumer Complaints – 28 September 2019
Introduction
A total of 434 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 28 September 2019, this represented a decline from the 1116 complaints recorded the previous day. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 232 complaints.
Key statistics
- Total complaints
- 434
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (232)
- Most reported state/territory
- California (36)
Where the complaints came from
Reports recorded on 28 September 2019 show 434 complaints originating from 335 cities across 47 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 36 | 8.3% |
| Florida | 28 | 6.5% |
| New York | 24 | 5.5% |
| Texas | 24 | 5.5% |
| Maryland | 20 | 4.6% |
| Georgia | 19 | 4.4% |
| North Carolina | 19 | 4.4% |
| New Jersey | 17 | 3.9% |
| Illinois | 16 | 3.7% |
| Michigan | 16 | 3.7% |
| Other states and territories | 215 | 49.5% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 299 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 299 | 68.9% |
| TV | 66 | 15.2% |
| Internet | 56 | 12.9% |
| Radio | 10 | 2.3% |
| Accessibility | 3 | 0.7% |
Phone complaints
299 complaints were recorded in this category, representing 68.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 232 | 77.6% |
| Billing | 28 | 9.4% |
| Equipment | 13 | 4.3% |
| Number Portability (keeping your number if you change providers) | 7 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 6 | 2.0% |
| Availability (including rural call completion) | 4 | 1.3% |
| Interference (including signal jammers) | 4 | 1.3% |
| Privacy | 3 | 1.0% |
| Junk Faxes | 2 | 0.7% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Number Portability (keeping your number if you change providers).
TV complaints
66 complaints were recorded in this category, representing 15.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 39.4% |
| Availability | 23 | 34.8% |
| Loud Commercials | 6 | 9.1% |
| Indecency | 5 | 7.6% |
| Equipment | 3 | 4.5% |
| Interference | 3 | 4.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
56 complaints were recorded in this category, representing 12.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 35.7% |
| Availability | 18 | 32.1% |
| Privacy | 6 | 10.7% |
| Speed | 6 | 10.7% |
| Equipment | 3 | 5.4% |
| Interference | 3 | 5.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.