FCC Consumer Complaints – 6 October 2019
Introduction
A total of 282 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 6 October 2019, complaint volume fell from 366 complaints the previous day. Reports were received from 44 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 282
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (117)
- Most reported state/territory
- California (45)
Where the complaints came from
A total of 282 complaints were recorded on 6 October 2019, with reports originating from 213 cities in 44 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 45 | 16.0% |
| Texas | 26 | 9.2% |
| New York | 17 | 6.0% |
| Florida | 16 | 5.7% |
| New Jersey | 13 | 4.6% |
| Georgia | 11 | 3.9% |
| Pennsylvania | 11 | 3.9% |
| District of Columbia | 10 | 3.5% |
| Illinois | 10 | 3.5% |
| Kentucky | 9 | 3.2% |
| Other states and territories | 114 | 40.4% |
Location highlight
California had the widest distribution of complaints, with reports originating from 29 different cities.
What the complaints were about
The complaints recorded on this date were spread across 4 complaint categories. The largest number of complaints fell within Phone, which accounted for 168 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 168 | 59.6% |
| TV | 61 | 21.6% |
| Internet | 46 | 16.3% |
| Radio | 7 | 2.5% |
Phone complaints
168 complaints were recorded in this category, representing 59.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 117 | 69.6% |
| Billing | 20 | 11.9% |
| Equipment | 9 | 5.4% |
| Number Portability (keeping your number if you change providers) | 7 | 4.2% |
| Availability (including rural call completion) | 5 | 3.0% |
| Privacy | 5 | 3.0% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.8% |
| Interference (including signal jammers) | 2 | 1.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Number Portability (keeping your number if you change providers).
TV complaints
61 complaints were recorded in this category, representing 21.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 28 | 45.9% |
| Billing | 21 | 34.4% |
| Indecency | 6 | 9.8% |
| Loud Commercials | 4 | 6.6% |
| Equipment | 1 | 1.6% |
| Interference | 1 | 1.6% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Internet complaints
46 complaints were recorded in this category, representing 16.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 39.1% |
| Availability | 13 | 28.3% |
| Privacy | 7 | 15.2% |
| Interference | 4 | 8.7% |
| Speed | 3 | 6.5% |
| Equipment | 1 | 2.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.