FCC Consumer Complaints – 8 October 2019
Introduction
The Federal Communications Commission recorded 1109 consumer complaints on Tuesday, 8 October 2019 relating to telecommunications services, this represented an increase from the 945 complaints recorded the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 634 complaints.
Key statistics
- Total complaints
- 1109
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (634)
- Most reported state/territory
- California (137)
Where the complaints came from
A total of 1109 complaints were recorded on 8 October 2019, with reports originating from 728 cities in 52 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 137 | 12.4% |
| Texas | 115 | 10.4% |
| Florida | 79 | 7.1% |
| New York | 69 | 6.2% |
| Ohio | 49 | 4.4% |
| North Carolina | 43 | 3.9% |
| Pennsylvania | 38 | 3.4% |
| Massachusetts | 35 | 3.2% |
| Georgia | 33 | 3.0% |
| Michigan | 33 | 3.0% |
| Other states and territories | 475 | 42.8% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 839 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 839 | 75.7% |
| Internet | 143 | 12.9% |
| TV | 104 | 9.4% |
| Radio | 21 | 1.9% |
| Accessibility | 2 | 0.2% |
Phone complaints
839 complaints were recorded in this category, representing 75.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 634 | 75.6% |
| Billing | 70 | 8.3% |
| Availability (including rural call completion) | 49 | 5.8% |
| Equipment | 35 | 4.2% |
| Junk Faxes | 19 | 2.3% |
| Number Portability (keeping your number if you change providers) | 13 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.7% |
| Interference (including signal jammers) | 6 | 0.7% |
| Privacy | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
143 complaints were recorded in this category, representing 12.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 64 | 44.8% |
| Availability | 51 | 35.7% |
| Speed | 13 | 9.1% |
| Interference | 6 | 4.2% |
| Equipment | 5 | 3.5% |
| Privacy | 4 | 2.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
104 complaints were recorded in this category, representing 9.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 63 | 60.6% |
| Availability | 30 | 28.8% |
| Equipment | 3 | 2.9% |
| Indecency | 3 | 2.9% |
| Interference | 2 | 1.9% |
| Loud Commercials | 2 | 1.9% |
| Privacy | 1 | 1.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 634 complaints relating to unwanted calls on this date, representing 57.2% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (800) 275-2273 | 8 | 1.3% |
| (855) 627-7884 | 4 | 0.6% |
| (809) 888-8558 | 3 | 0.5% |
| (315) 514-3123 | 2 | 0.3% |
| (646) 661-2738 | 2 | 0.3% |
| (717) 677-2043 | 2 | 0.3% |
| (719) 452-8970 | 2 | 0.3% |
| (727) 369-8560 | 2 | 0.3% |
| (912) 208-6332 | 2 | 0.3% |
| (949) 296-1650 | 2 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (800) 275-2273 | 7 | 1.1% |
| (888) 636-3834 | 7 | 1.1% |
| (208) 262-0000 | 3 | 0.5% |
| (315) 514-3123 | 2 | 0.3% |
| (646) 661-2738 | 2 | 0.3% |
| (719) 452-8970 | 2 | 0.3% |
| (757) 856-6183 | 2 | 0.3% |
| (800) 950-5114 | 2 | 0.3% |
| (855) 209-6858 | 2 | 0.3% |
| (855) 323-7752 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- Several business contact numbers were reported multiple times, with no single number clearly ahead of the others.
- (800) 275-2273 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.