FCC Consumer Complaints – 11 October 2019
Introduction
A total of 1068 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 11 October 2019, complaint volume fell from 1083 complaints the day before. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 720 complaints.
Key statistics
- Total complaints
- 1068
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (720)
- Most reported state/territory
- California (114)
Where the complaints came from
A total of 1068 complaints were recorded on 11 October 2019, with reports originating from 704 cities in 52 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A notable concentration at the city level was observed in Wyoming, where Casper accounted for 35 of the 37 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 114 | 10.7% |
| Texas | 74 | 6.9% |
| Ohio | 63 | 5.9% |
| New York | 55 | 5.1% |
| Florida | 54 | 5.1% |
| Michigan | 37 | 3.5% |
| Pennsylvania | 37 | 3.5% |
| Virginia | 37 | 3.5% |
| Wyoming | 37 | 3.5% |
| Georgia | 36 | 3.4% |
| Other states and territories | 514 | 48.1% |
Location highlight
Complaint activity in Wyoming was almost entirely concentrated in Casper.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 858 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 858 | 80.3% |
| Internet | 109 | 10.2% |
| TV | 85 | 8.0% |
| Radio | 10 | 0.9% |
| Accessibility | 3 | 0.3% |
| Emergency | 3 | 0.3% |
Phone complaints
858 complaints were recorded in this category, representing 80.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 720 | 83.9% |
| Billing | 59 | 6.9% |
| Availability (including rural call completion) | 28 | 3.3% |
| Equipment | 18 | 2.1% |
| Number Portability (keeping your number if you change providers) | 12 | 1.4% |
| Privacy | 10 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.7% |
| Interference (including signal jammers) | 3 | 0.3% |
| Junk Faxes | 2 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
109 complaints were recorded in this category, representing 10.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 38 | 34.9% |
| Billing | 38 | 34.9% |
| Privacy | 12 | 11.0% |
| Interference | 8 | 7.3% |
| Speed | 8 | 7.3% |
| Equipment | 5 | 4.6% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
85 complaints were recorded in this category, representing 8.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 37 | 43.5% |
| Availability | 32 | 37.6% |
| Equipment | 5 | 5.9% |
| Indecency | 5 | 5.9% |
| Loud Commercials | 5 | 5.9% |
| Interference | 1 | 1.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 720 complaints relating to unwanted calls were recorded on this date, representing 67.4% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (630) 373-0787 | 6 | 0.8% |
| (800) 933-2107 | 4 | 0.6% |
| (515) 240-5819 | 3 | 0.4% |
| (800) 692-7753 | 3 | 0.4% |
| (240) 580-2988 | 2 | 0.3% |
| (317) 598-4643 | 2 | 0.3% |
| (405) 494-1953 | 2 | 0.3% |
| (415) 340-8197 | 2 | 0.3% |
| (424) 282-8513 | 2 | 0.3% |
| (512) 846-6924 | 2 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (206) 565-2056 | 22 | 3.1% |
| (888) 636-3834 | 9 | 1.3% |
| (240) 580-2988 | 4 | 0.6% |
| (800) 692-7753 | 4 | 0.6% |
| (202) 657-4613 | 2 | 0.3% |
| (256) 419-2975 | 2 | 0.3% |
| (405) 494-1953 | 2 | 0.3% |
| (415) 340-8197 | 2 | 0.3% |
| (424) 238-3442 | 2 | 0.3% |
| (434) 423-4098 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (206) 565-2056 stood out as the most frequently reported business contact number.
- (630) 373-0787 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.