FCC Consumer Complaints – 24 October 2019
Introduction
On Thursday, 24 October 2019, 1023 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1034 complaints recorded the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 619 complaints.
Key statistics
- Total complaints
- 1023
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (619)
- Most reported state/territory
- California (126)
Where the complaints came from
A total of 1023 complaints were recorded on 24 October 2019, with reports originating from 683 cities in 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 126 | 12.3% |
| Texas | 95 | 9.3% |
| Florida | 80 | 7.8% |
| New York | 43 | 4.2% |
| Ohio | 41 | 4.0% |
| North Carolina | 40 | 3.9% |
| Illinois | 38 | 3.7% |
| Georgia | 35 | 3.4% |
| Michigan | 33 | 3.2% |
| Pennsylvania | 32 | 3.1% |
| Other states and territories | 456 | 44.6% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 796 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 796 | 77.8% |
| TV | 113 | 11.0% |
| Internet | 100 | 9.8% |
| Radio | 10 | 1.0% |
| Accessibility | 2 | 0.2% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
796 complaints were recorded in this category, representing 77.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 619 | 77.8% |
| Billing | 58 | 7.3% |
| Availability (including rural call completion) | 43 | 5.4% |
| Equipment | 32 | 4.0% |
| Junk Faxes | 15 | 1.9% |
| Number Portability (keeping your number if you change providers) | 13 | 1.6% |
| Interference (including signal jammers) | 7 | 0.9% |
| Privacy | 5 | 0.6% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
113 complaints were recorded in this category, representing 11.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 73 | 64.6% |
| Availability | 28 | 24.8% |
| Equipment | 5 | 4.4% |
| Loud Commercials | 4 | 3.5% |
| Indecency | 3 | 2.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Internet complaints
100 complaints were recorded in this category, representing 9.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 41.0% |
| Availability | 38 | 38.0% |
| Equipment | 7 | 7.0% |
| Speed | 7 | 7.0% |
| Interference | 5 | 5.0% |
| Privacy | 2 | 2.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
A total of 619 complaints relating to unwanted calls were recorded on this date, representing 60.5% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (681) 228-2238 | 9 | 1.5% |
| (312) 871-4241 | 3 | 0.5% |
| (717) 422-9041 | 3 | 0.5% |
| (833) 781-8400 | 3 | 0.5% |
| (202) 847-4384 | 2 | 0.3% |
| (210) 504-1915 | 2 | 0.3% |
| (360) 839-2495 | 2 | 0.3% |
| (520) 297-0404 | 2 | 0.3% |
| (603) 366-3298 | 2 | 0.3% |
| (800) 275-2273 | 2 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (681) 228-2238 | 9 | 1.5% |
| (888) 636-3834 | 8 | 1.3% |
| (312) 871-4241 | 3 | 0.5% |
| (360) 839-2495 | 3 | 0.5% |
| (202) 847-4384 | 2 | 0.3% |
| (208) 262-0000 | 2 | 0.3% |
| (302) 498-8299 | 2 | 0.3% |
| (555) 555-5555 | 2 | 0.3% |
| (603) 366-3298 | 2 | 0.3% |
| (706) 668-2002 | 2 | 0.3% |
Key patterns
- Live Voice was reported slightly more often than other call types.
- (681) 228-2238 was reported slightly more often than other business contact numbers.
- (681) 228-2238 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.