FCC Consumer Complaints – 29 October 2019
Introduction
On 29 October 2019, 1133 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 920 complaints recorded the previous day. Complaints were reported across 49 states and territories, with Texas slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 731 complaints.
Key statistics
- Total complaints
- 1133
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (731)
- Most reported state/territory
- Texas (126)
Where the complaints came from
The 1133 complaints recorded on 29 October 2019 originated from 720 cities across 49 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 126 | 11.1% |
| California | 112 | 9.9% |
| Florida | 85 | 7.5% |
| Ohio | 77 | 6.8% |
| Illinois | 55 | 4.9% |
| New York | 53 | 4.7% |
| Georgia | 42 | 3.7% |
| Maryland | 40 | 3.5% |
| North Carolina | 40 | 3.5% |
| Pennsylvania | 37 | 3.3% |
| Other states and territories | 457 | 40.3% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 884 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 884 | 78.0% |
| Internet | 118 | 10.4% |
| TV | 109 | 9.6% |
| Radio | 18 | 1.6% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
884 complaints were recorded in this category, representing 78.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 731 | 82.7% |
| Billing | 65 | 7.4% |
| Availability (including rural call completion) | 26 | 2.9% |
| Equipment | 20 | 2.3% |
| Number Portability (keeping your number if you change providers) | 18 | 2.0% |
| Junk Faxes | 9 | 1.0% |
| Interference (including signal jammers) | 7 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.5% |
| Privacy | 4 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
118 complaints were recorded in this category, representing 10.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 56 | 47.5% |
| Availability | 32 | 27.1% |
| Equipment | 11 | 9.3% |
| Speed | 9 | 7.6% |
| Privacy | 6 | 5.1% |
| Interference | 4 | 3.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
109 complaints were recorded in this category, representing 9.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 59 | 54.1% |
| Availability | 34 | 31.2% |
| Equipment | 7 | 6.4% |
| Indecency | 5 | 4.6% |
| Loud Commercials | 3 | 2.8% |
| Interference | 1 | 0.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.