FCC Consumer Complaints – 15 November 2019
Introduction
On Friday, 15 November 2019, 935 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 1154 complaints recorded the previous day. Complaints were reported across 50 states and territories, with Texas slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 612 complaints.
Key statistics
- Total complaints
- 935
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (612)
- Most reported state/territory
- Texas (89)
Where the complaints came from
Across 657 cities in 50 states and territories, a total of 935 complaints were recorded on 15 November 2019. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 89 | 9.5% |
| California | 84 | 9.0% |
| Florida | 80 | 8.6% |
| Pennsylvania | 41 | 4.4% |
| Michigan | 39 | 4.2% |
| Ohio | 39 | 4.2% |
| New York | 37 | 4.0% |
| North Carolina | 33 | 3.5% |
| Illinois | 31 | 3.3% |
| New Jersey | 27 | 2.9% |
| Other states and territories | 431 | 46.1% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 726 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 726 | 77.6% |
| Internet | 101 | 10.8% |
| TV | 91 | 9.7% |
| Radio | 11 | 1.2% |
| Emergency | 4 | 0.4% |
| Accessibility | 2 | 0.2% |
Phone complaints
726 complaints were recorded in this category, representing 77.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 612 | 84.3% |
| Billing | 55 | 7.6% |
| Availability (including rural call completion) | 23 | 3.2% |
| Equipment | 18 | 2.5% |
| Privacy | 5 | 0.7% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.6% |
| Number Portability (keeping your number if you change providers) | 4 | 0.6% |
| Junk Faxes | 3 | 0.4% |
| Interference (including signal jammers) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
101 complaints were recorded in this category, representing 10.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 43 | 42.6% |
| Billing | 29 | 28.7% |
| Speed | 11 | 10.9% |
| Equipment | 7 | 6.9% |
| Privacy | 6 | 5.9% |
| Interference | 5 | 5.0% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
91 complaints were recorded in this category, representing 9.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 46 | 50.5% |
| Availability | 28 | 30.8% |
| Indecency | 5 | 5.5% |
| Interference | 5 | 5.5% |
| Loud Commercials | 5 | 5.5% |
| Equipment | 2 | 2.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.