FCC Consumer Complaints – 15 December 2019
Introduction
On Sunday, 15 December 2019, 251 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 353 complaints the previous day. Reports were received from 43 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 251
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (112)
- Most reported state/territory
- California (24)
Where the complaints came from
On 15 December 2019, the 251 complaints recorded by the Federal Communications Commission were reported from 193 cities across 43 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 24 | 9.6% |
| New York | 22 | 8.8% |
| Kentucky | 16 | 6.4% |
| Florida | 15 | 6.0% |
| Pennsylvania | 15 | 6.0% |
| Texas | 13 | 5.2% |
| Michigan | 11 | 4.4% |
| Arizona | 10 | 4.0% |
| Georgia | 10 | 4.0% |
| Maryland | 9 | 3.6% |
| Other states and territories | 106 | 42.2% |
Location highlight
Complaints in California were reported across 18 cities, the widest spread observed on this date.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 162 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 162 | 64.5% |
| Internet | 51 | 20.3% |
| TV | 29 | 11.6% |
| Radio | 5 | 2.0% |
| Emergency | 3 | 1.2% |
| Accessibility | 1 | 0.4% |
Phone complaints
162 complaints were recorded in this category, representing 64.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 112 | 69.1% |
| Billing | 25 | 15.4% |
| Equipment | 9 | 5.6% |
| Availability (including rural call completion) | 6 | 3.7% |
| Number Portability (keeping your number if you change providers) | 5 | 3.1% |
| Privacy | 3 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.6% |
| Junk Faxes | 1 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
51 complaints were recorded in this category, representing 20.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 22 | 43.1% |
| Billing | 20 | 39.2% |
| Speed | 4 | 7.8% |
| Interference | 3 | 5.9% |
| Privacy | 2 | 3.9% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
29 complaints were recorded in this category, representing 11.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 48.3% |
| Availability | 8 | 27.6% |
| Indecency | 4 | 13.8% |
| Equipment | 2 | 6.9% |
| Loud Commercials | 1 | 3.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.