FCC Consumer Complaints – 29 December 2019
Introduction
A total of 238 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 29 December 2019, this represented a decline from the 298 complaints recorded the previous day. Complaints were reported across 41 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 238
- States & territories reporting
- 41
- Most common issue
- Unwanted Calls (73)
- Most reported state/territory
- California (36)
Where the complaints came from
Reports recorded on 29 December 2019 show 238 complaints originating from 202 cities across 41 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 36 | 15.1% |
| Texas | 21 | 8.8% |
| New York | 17 | 7.1% |
| Florida | 15 | 6.3% |
| Kentucky | 13 | 5.5% |
| North Carolina | 9 | 3.8% |
| Pennsylvania | 9 | 3.8% |
| New Jersey | 8 | 3.4% |
| Arizona | 7 | 2.9% |
| Ohio | 7 | 2.9% |
| Other states and territories | 96 | 40.3% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 114 complaints. This was followed by Internet, which accounted for 60 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 114 | 47.9% |
| Internet | 60 | 25.2% |
| TV | 52 | 21.8% |
| Radio | 7 | 2.9% |
| Accessibility | 3 | 1.3% |
| Emergency | 2 | 0.8% |
Phone complaints
114 complaints were recorded in this category, representing 47.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 73 | 64.0% |
| Billing | 12 | 10.5% |
| Equipment | 8 | 7.0% |
| Availability (including rural call completion) | 7 | 6.1% |
| Cramming (unauthorized charges on your phone bill) | 6 | 5.3% |
| Number Portability (keeping your number if you change providers) | 4 | 3.5% |
| Privacy | 2 | 1.8% |
| Interference (including signal jammers) | 1 | 0.9% |
| Slamming (change of your carrier without permission) | 1 | 0.9% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
60 complaints were recorded in this category, representing 25.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 20 | 33.3% |
| Billing | 20 | 33.3% |
| Speed | 11 | 18.3% |
| Equipment | 5 | 8.3% |
| Privacy | 3 | 5.0% |
| Interference | 1 | 1.7% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
52 complaints were recorded in this category, representing 21.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 53.8% |
| Availability | 14 | 26.9% |
| Loud Commercials | 6 | 11.5% |
| Equipment | 2 | 3.8% |
| Indecency | 2 | 3.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.