FCC Consumer Complaints – 4 January 2020
Introduction
The Federal Communications Commission recorded 379 consumer complaints on 4 January 2020 relating to telecommunications services, complaint volume fell from 750 complaints the previous day. The complaints came from 46 states and territories, with Florida reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 172 complaints.
Key statistics
- Total complaints
- 379
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (172)
- Most reported state/territory
- Florida (37)
Where the complaints came from
A total of 379 complaints were recorded on 4 January 2020, with reports originating from 312 cities in 46 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 37 | 9.8% |
| California | 36 | 9.5% |
| Texas | 28 | 7.4% |
| Ohio | 21 | 5.5% |
| Illinois | 20 | 5.3% |
| New York | 16 | 4.2% |
| Michigan | 15 | 4.0% |
| Tennessee | 15 | 4.0% |
| North Carolina | 14 | 3.7% |
| Pennsylvania | 12 | 3.2% |
| Other states and territories | 165 | 43.5% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. The largest number of complaints fell within Phone, which accounted for 255 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 255 | 67.3% |
| TV | 70 | 18.5% |
| Internet | 44 | 11.6% |
| Radio | 9 | 2.4% |
| Accessibility | 1 | 0.3% |
Phone complaints
255 complaints were recorded in this category, representing 67.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 172 | 67.5% |
| Billing | 25 | 9.8% |
| Equipment | 24 | 9.4% |
| Number Portability (keeping your number if you change providers) | 9 | 3.5% |
| Availability (including rural call completion) | 8 | 3.1% |
| Interference (including signal jammers) | 7 | 2.7% |
| Cramming (unauthorized charges on your phone bill) | 5 | 2.0% |
| Privacy | 5 | 2.0% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Number Portability (keeping your number if you change providers).
TV complaints
70 complaints were recorded in this category, representing 18.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 44.3% |
| Availability | 19 | 27.1% |
| Loud Commercials | 8 | 11.4% |
| Equipment | 5 | 7.1% |
| Indecency | 4 | 5.7% |
| Interference | 2 | 2.9% |
| Privacy | 1 | 1.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
44 complaints were recorded in this category, representing 11.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 22 | 50.0% |
| Billing | 8 | 18.2% |
| Equipment | 6 | 13.6% |
| Speed | 5 | 11.4% |
| Privacy | 2 | 4.5% |
| Interference | 1 | 2.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.