FCC Consumer Complaints – 8 January 2020
Introduction
On 8 January 2020, 922 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 859 complaints the previous day. Complaints were reported across 48 states and territories, with Texas slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 551 complaints.
Key statistics
- Total complaints
- 922
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (551)
- Most reported state/territory
- Texas (96)
Where the complaints came from
The 922 complaints recorded on 8 January 2020 originated from 599 cities across 48 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A notable concentration at the city level was observed in Iowa, where Iowa City accounted for 24 of the 30 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 96 | 10.4% |
| California | 86 | 9.3% |
| New York | 72 | 7.8% |
| Florida | 62 | 6.7% |
| Ohio | 48 | 5.2% |
| Pennsylvania | 42 | 4.6% |
| Illinois | 32 | 3.5% |
| Iowa | 30 | 3.3% |
| Michigan | 28 | 3.0% |
| North Carolina | 28 | 3.0% |
| Other states and territories | 387 | 42.0% |
Location highlight
Complaints in Iowa were heavily concentrated in Iowa City, which accounted for the majority of reports within the state.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 716 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 716 | 77.7% |
| Internet | 97 | 10.5% |
| TV | 93 | 10.1% |
| Radio | 11 | 1.2% |
| Accessibility | 3 | 0.3% |
| Emergency | 2 | 0.2% |
Phone complaints
716 complaints were recorded in this category, representing 77.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 551 | 77.0% |
| Billing | 66 | 9.2% |
| Equipment | 27 | 3.8% |
| Availability (including rural call completion) | 21 | 2.9% |
| Junk Faxes | 21 | 2.9% |
| Number Portability (keeping your number if you change providers) | 12 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.8% |
| Interference (including signal jammers) | 5 | 0.7% |
| Privacy | 5 | 0.7% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
97 complaints were recorded in this category, representing 10.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 44 | 45.4% |
| Availability | 32 | 33.0% |
| Speed | 8 | 8.2% |
| Interference | 6 | 6.2% |
| Privacy | 4 | 4.1% |
| Equipment | 3 | 3.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
93 complaints were recorded in this category, representing 10.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 53 | 57.0% |
| Availability | 23 | 24.7% |
| Equipment | 5 | 5.4% |
| Indecency | 5 | 5.4% |
| Loud Commercials | 5 | 5.4% |
| Interference | 1 | 1.1% |
| Privacy | 1 | 1.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.