FCC Consumer Complaints – 4 February 2020
Introduction
A total of 1568 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 4 February 2020, complaint volume fell from 1588 complaints the previous day. Complaints were reported across 51 states and territories, with Texas slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1568
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (659)
- Most reported state/territory
- Texas (145)
Where the complaints came from
The 1568 complaints recorded on 4 February 2020 originated from 1018 cities across 51 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 145 | 9.2% |
| California | 139 | 8.9% |
| Florida | 112 | 7.1% |
| Georgia | 71 | 4.5% |
| New York | 70 | 4.5% |
| Michigan | 66 | 4.2% |
| Pennsylvania | 55 | 3.5% |
| Ohio | 54 | 3.4% |
| Arizona | 53 | 3.4% |
| Colorado | 48 | 3.1% |
| Other states and territories | 754 | 48.1% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone was the most reported category, with 807 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 807 | 51.5% |
| TV | 633 | 40.4% |
| Internet | 104 | 6.6% |
| Radio | 21 | 1.3% |
| Accessibility | 3 | 0.2% |
Phone complaints
807 complaints were recorded in this category, representing 51.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 659 | 81.7% |
| Billing | 55 | 6.8% |
| Availability (including rural call completion) | 24 | 3.0% |
| Number Portability (keeping your number if you change providers) | 21 | 2.6% |
| Equipment | 19 | 2.4% |
| Privacy | 12 | 1.5% |
| Junk Faxes | 11 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.4% |
| Interference (including signal jammers) | 3 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
TV complaints
633 complaints were recorded in this category, representing 40.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 390 | 61.6% |
| Availability | 168 | 26.5% |
| Billing | 62 | 9.8% |
| Loud Commercials | 7 | 1.1% |
| Equipment | 4 | 0.6% |
| Interference | 2 | 0.3% |
The largest share of complaints in this category related to Indecency and Availability, with fewer reports falling into other issue types.
Internet complaints
104 complaints were recorded in this category, representing 6.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 47 | 45.2% |
| Billing | 35 | 33.7% |
| Speed | 12 | 11.5% |
| Equipment | 7 | 6.7% |
| Interference | 2 | 1.9% |
| Privacy | 1 | 1.0% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.