FCC Consumer Complaints – 6 February 2020
Introduction
On 6 February 2020, 1065 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1121 complaints recorded the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 662 complaints.
Key statistics
- Total complaints
- 1065
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (662)
- Most reported state/territory
- California (129)
Where the complaints came from
A total of 1065 complaints were recorded on 6 February 2020, with reports originating from 746 cities in 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 129 | 12.1% |
| Texas | 89 | 8.4% |
| Florida | 84 | 7.9% |
| New York | 58 | 5.4% |
| Pennsylvania | 48 | 4.5% |
| Ohio | 42 | 3.9% |
| Illinois | 40 | 3.8% |
| Michigan | 40 | 3.8% |
| New Jersey | 37 | 3.5% |
| Arizona | 34 | 3.2% |
| Other states and territories | 459 | 43.1% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 796 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 796 | 74.7% |
| TV | 131 | 12.3% |
| Internet | 119 | 11.2% |
| Radio | 16 | 1.5% |
| Emergency | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
Phone complaints
796 complaints were recorded in this category, representing 74.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 662 | 83.2% |
| Billing | 63 | 7.9% |
| Availability (including rural call completion) | 20 | 2.5% |
| Equipment | 17 | 2.1% |
| Number Portability (keeping your number if you change providers) | 8 | 1.0% |
| Privacy | 8 | 1.0% |
| Junk Faxes | 7 | 0.9% |
| Interference (including signal jammers) | 6 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
131 complaints were recorded in this category, representing 12.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 43 | 32.8% |
| Billing | 42 | 32.1% |
| Availability | 32 | 24.4% |
| Loud Commercials | 8 | 6.1% |
| Equipment | 4 | 3.1% |
| Interference | 2 | 1.5% |
The largest share of complaints in this category related to Indecency and Billing, with fewer reports falling into other issue types.
Internet complaints
119 complaints were recorded in this category, representing 11.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 58 | 48.7% |
| Availability | 34 | 28.6% |
| Speed | 16 | 13.4% |
| Equipment | 7 | 5.9% |
| Interference | 2 | 1.7% |
| Privacy | 2 | 1.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.