FCC Consumer Complaints – 8 February 2020
Introduction
The Federal Communications Commission recorded 410 consumer complaints on 8 February 2020 relating to telecommunications services, this represented a decline from the 954 complaints recorded the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 214 complaints.
Key statistics
- Total complaints
- 410
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (214)
- Most reported state/territory
- California (36)
Where the complaints came from
The 410 complaints recorded on 8 February 2020 originated from 323 cities across 50 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 36 | 8.8% |
| Texas | 28 | 6.8% |
| Illinois | 22 | 5.4% |
| Florida | 20 | 4.9% |
| Ohio | 20 | 4.9% |
| New York | 19 | 4.6% |
| Tennessee | 16 | 3.9% |
| New Jersey | 14 | 3.4% |
| Pennsylvania | 14 | 3.4% |
| Georgia | 12 | 2.9% |
| Other states and territories | 207 | 50.5% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 252 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 252 | 61.5% |
| TV | 84 | 20.5% |
| Internet | 59 | 14.4% |
| Radio | 12 | 2.9% |
| Accessibility | 2 | 0.5% |
| Emergency | 1 | 0.2% |
Phone complaints
252 complaints were recorded in this category, representing 61.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 214 | 84.9% |
| Billing | 14 | 5.6% |
| Availability (including rural call completion) | 7 | 2.8% |
| Equipment | 7 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.6% |
| Privacy | 4 | 1.6% |
| Number Portability (keeping your number if you change providers) | 2 | 0.8% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
84 complaints were recorded in this category, representing 20.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 38.1% |
| Indecency | 25 | 29.8% |
| Availability | 18 | 21.4% |
| Loud Commercials | 5 | 6.0% |
| Equipment | 3 | 3.6% |
| Privacy | 1 | 1.2% |
Billing and Indecency were the main issues reported in this category, while other issues were less common.
Internet complaints
59 complaints were recorded in this category, representing 14.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 22 | 37.3% |
| Billing | 17 | 28.8% |
| Speed | 10 | 16.9% |
| Interference | 5 | 8.5% |
| Privacy | 3 | 5.1% |
| Equipment | 2 | 3.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.