FCC Consumer Complaints – 15 February 2020
Introduction
The Federal Communications Commission recorded 370 consumer complaints on Saturday, 15 February 2020 relating to telecommunications services, this was lower than the 840 complaints recorded the previous day. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 168 complaints recorded.
Key statistics
- Total complaints
- 370
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (168)
- Most reported state/territory
- California (43)
Where the complaints came from
The 370 complaints recorded on 15 February 2020 originated from 293 cities across 47 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 43 | 11.6% |
| Florida | 37 | 10.0% |
| Texas | 24 | 6.5% |
| Illinois | 16 | 4.3% |
| Michigan | 16 | 4.3% |
| New York | 16 | 4.3% |
| Pennsylvania | 15 | 4.1% |
| Virginia | 15 | 4.1% |
| Washington | 13 | 3.5% |
| Colorado | 12 | 3.2% |
| Other states and territories | 163 | 44.1% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 220 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 220 | 59.5% |
| TV | 70 | 18.9% |
| Internet | 65 | 17.6% |
| Radio | 12 | 3.2% |
| Accessibility | 2 | 0.5% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
220 complaints were recorded in this category, representing 59.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 168 | 76.4% |
| Billing | 20 | 9.1% |
| Equipment | 7 | 3.2% |
| Number Portability (keeping your number if you change providers) | 7 | 3.2% |
| Availability (including rural call completion) | 5 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 5 | 2.3% |
| Privacy | 5 | 2.3% |
| Interference (including signal jammers) | 2 | 0.9% |
| Slamming (change of your carrier without permission) | 1 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Number Portability (keeping your number if you change providers).
TV complaints
70 complaints were recorded in this category, representing 18.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 29 | 41.4% |
| Availability | 21 | 30.0% |
| Loud Commercials | 11 | 15.7% |
| Indecency | 8 | 11.4% |
| Interference | 1 | 1.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Internet complaints
65 complaints were recorded in this category, representing 17.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 24 | 36.9% |
| Billing | 24 | 36.9% |
| Speed | 7 | 10.8% |
| Equipment | 4 | 6.2% |
| Interference | 4 | 6.2% |
| Privacy | 2 | 3.1% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.