FCC Consumer Complaints – 24 February 2020
Introduction
The Federal Communications Commission recorded 821 consumer complaints on 24 February 2020 relating to telecommunications services, this was higher than the 257 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 489 complaints.
Key statistics
- Total complaints
- 821
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (489)
- Most reported state/territory
- California (91)
Where the complaints came from
On 24 February 2020, the 821 complaints recorded by the Federal Communications Commission were reported from 601 cities across 51 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 91 | 11.1% |
| Texas | 67 | 8.2% |
| Florida | 61 | 7.4% |
| New York | 40 | 4.9% |
| North Carolina | 32 | 3.9% |
| Pennsylvania | 31 | 3.8% |
| Washington | 29 | 3.5% |
| Georgia | 28 | 3.4% |
| Illinois | 25 | 3.0% |
| Ohio | 25 | 3.0% |
| Other states and territories | 390 | 47.5% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 629 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 629 | 76.6% |
| Internet | 93 | 11.3% |
| TV | 84 | 10.2% |
| Radio | 11 | 1.3% |
| Accessibility | 3 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
629 complaints were recorded in this category, representing 76.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 489 | 77.7% |
| Billing | 64 | 10.2% |
| Availability (including rural call completion) | 21 | 3.3% |
| Equipment | 16 | 2.5% |
| Number Portability (keeping your number if you change providers) | 13 | 2.1% |
| Privacy | 9 | 1.4% |
| Junk Faxes | 6 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.8% |
| Interference (including signal jammers) | 3 | 0.5% |
| Rural Call Completion | 2 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
93 complaints were recorded in this category, representing 11.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 37 | 39.8% |
| Availability | 32 | 34.4% |
| Speed | 14 | 15.1% |
| Interference | 4 | 4.3% |
| Equipment | 3 | 3.2% |
| Privacy | 3 | 3.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
84 complaints were recorded in this category, representing 10.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 47 | 56.0% |
| Availability | 16 | 19.0% |
| Indecency | 7 | 8.3% |
| Loud Commercials | 6 | 7.1% |
| Interference | 5 | 6.0% |
| Equipment | 3 | 3.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.