FCC Consumer Complaints – 15 April 2020
Introduction
The Federal Communications Commission recorded 767 consumer complaints on Wednesday, 15 April 2020 relating to telecommunications services, this was higher than the 753 complaints recorded the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 350 complaints.
Key statistics
- Total complaints
- 767
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (350)
- Most reported state/territory
- California (82)
Where the complaints came from
The 767 complaints recorded on 15 April 2020 were submitted from 524 cities across 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 82 | 10.7% |
| Florida | 79 | 10.3% |
| Texas | 57 | 7.4% |
| New York | 39 | 5.1% |
| North Carolina | 33 | 4.3% |
| Pennsylvania | 30 | 3.9% |
| Illinois | 29 | 3.8% |
| Colorado | 24 | 3.1% |
| Georgia | 23 | 3.0% |
| Arizona | 22 | 2.9% |
| Other states and territories | 341 | 44.5% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 471 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 471 | 61.4% |
| Internet | 207 | 27.0% |
| TV | 71 | 9.3% |
| Radio | 12 | 1.6% |
| Accessibility | 4 | 0.5% |
| Emergency | 2 | 0.3% |
Phone complaints
471 complaints were recorded in this category, representing 61.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 350 | 74.3% |
| Billing | 50 | 10.6% |
| Availability (including rural call completion) | 26 | 5.5% |
| Equipment | 18 | 3.8% |
| Cramming (unauthorized charges on your phone bill) | 10 | 2.1% |
| Number Portability (keeping your number if you change providers) | 7 | 1.5% |
| Interference (including signal jammers) | 6 | 1.3% |
| Junk Faxes | 3 | 0.6% |
| Privacy | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
207 complaints were recorded in this category, representing 27.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 81 | 39.1% |
| Billing | 63 | 30.4% |
| Speed | 35 | 16.9% |
| Interference | 12 | 5.8% |
| Equipment | 8 | 3.9% |
| Privacy | 8 | 3.9% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
71 complaints were recorded in this category, representing 9.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 45 | 63.4% |
| Availability | 18 | 25.4% |
| Indecency | 3 | 4.2% |
| Loud Commercials | 3 | 4.2% |
| Interference | 2 | 2.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.