FCC Consumer Complaints – 8 May 2020
Introduction
The Federal Communications Commission recorded 700 consumer complaints on 8 May 2020 relating to telecommunications services, this represented a decline from the 730 complaints recorded the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 367 complaints recorded.
Key statistics
- Total complaints
- 700
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (367)
- Most reported state/territory
- California (74)
Where the complaints came from
The 700 complaints recorded on 8 May 2020 were submitted from 503 cities across 49 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 74 | 10.6% |
| Florida | 61 | 8.7% |
| Texas | 51 | 7.3% |
| New York | 50 | 7.1% |
| New Jersey | 36 | 5.1% |
| Georgia | 32 | 4.6% |
| Ohio | 27 | 3.9% |
| Pennsylvania | 24 | 3.4% |
| North Carolina | 22 | 3.1% |
| Arizona | 21 | 3.0% |
| Other states and territories | 301 | 43.0% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 462 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 462 | 66.0% |
| Internet | 157 | 22.4% |
| TV | 66 | 9.4% |
| Radio | 11 | 1.6% |
| Accessibility | 2 | 0.3% |
| Emergency | 2 | 0.3% |
Phone complaints
462 complaints were recorded in this category, representing 66.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 367 | 79.4% |
| Billing | 32 | 6.9% |
| Availability (including rural call completion) | 22 | 4.8% |
| Equipment | 19 | 4.1% |
| Number Portability (keeping your number if you change providers) | 11 | 2.4% |
| Interference (including signal jammers) | 4 | 0.9% |
| Junk Faxes | 3 | 0.6% |
| Privacy | 2 | 0.4% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
157 complaints were recorded in this category, representing 22.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 65 | 41.4% |
| Billing | 53 | 33.8% |
| Speed | 17 | 10.8% |
| Interference | 10 | 6.4% |
| Privacy | 7 | 4.5% |
| Equipment | 5 | 3.2% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
66 complaints were recorded in this category, representing 9.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 45.5% |
| Availability | 23 | 34.8% |
| Indecency | 5 | 7.6% |
| Equipment | 4 | 6.1% |
| Loud Commercials | 3 | 4.5% |
| Privacy | 1 | 1.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.