FCC Consumer Complaints – 10 May 2020
Introduction
A total of 209 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 10 May 2020, this represented a decline from the 300 complaints recorded the previous day. The complaints came from 39 states and territories, with Texas reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 209
- States & territories reporting
- 39
- Most common issue
- Unwanted Calls (77)
- Most reported state/territory
- Texas (20)
Where the complaints came from
The 209 complaints recorded on 10 May 2020 were submitted from 166 cities across 39 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 20 | 9.6% |
| California | 16 | 7.7% |
| Illinois | 13 | 6.2% |
| Kentucky | 13 | 6.2% |
| Washington | 13 | 6.2% |
| New York | 12 | 5.7% |
| Pennsylvania | 10 | 4.8% |
| Florida | 9 | 4.3% |
| Virginia | 9 | 4.3% |
| New Jersey | 7 | 3.3% |
| Other states and territories | 87 | 41.6% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone was the most reported category, with 109 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 109 | 52.2% |
| Internet | 66 | 31.6% |
| TV | 24 | 11.5% |
| Radio | 6 | 2.9% |
| Accessibility | 4 | 1.9% |
Phone complaints
109 complaints were recorded in this category, representing 52.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 77 | 70.6% |
| Billing | 10 | 9.2% |
| Equipment | 9 | 8.3% |
| Availability (including rural call completion) | 6 | 5.5% |
| Privacy | 3 | 2.8% |
| Number Portability (keeping your number if you change providers) | 2 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.9% |
| Slamming (change of your carrier without permission) | 1 | 0.9% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
66 complaints were recorded in this category, representing 31.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 33 | 50.0% |
| Speed | 18 | 27.3% |
| Billing | 7 | 10.6% |
| Equipment | 3 | 4.5% |
| Interference | 3 | 4.5% |
| Privacy | 2 | 3.0% |
Availability and Speed accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
24 complaints were recorded in this category, representing 11.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 9 | 37.5% |
| Billing | 8 | 33.3% |
| Loud Commercials | 5 | 20.8% |
| Equipment | 1 | 4.2% |
| Indecency | 1 | 4.2% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.