FCC Consumer Complaints – 13 May 2020
Introduction
A total of 741 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 13 May 2020, this represented a decline from the 745 complaints recorded the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 370 complaints.
Key statistics
- Total complaints
- 741
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (370)
- Most reported state/territory
- California (80)
Where the complaints came from
Across 548 cities in 50 states and territories, a total of 741 complaints were recorded on 13 May 2020. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 80 | 10.8% |
| Texas | 69 | 9.3% |
| Florida | 54 | 7.3% |
| New York | 45 | 6.1% |
| North Carolina | 29 | 3.9% |
| Arizona | 28 | 3.8% |
| New Jersey | 26 | 3.5% |
| Pennsylvania | 26 | 3.5% |
| Colorado | 25 | 3.4% |
| Illinois | 25 | 3.4% |
| Other states and territories | 327 | 44.1% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 500 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 500 | 67.5% |
| Internet | 149 | 20.1% |
| TV | 74 | 10.0% |
| Radio | 12 | 1.6% |
| Emergency | 3 | 0.4% |
| Request for Dispute Assistance | 2 | 0.3% |
| Accessibility | 1 | 0.1% |
Phone complaints
500 complaints were recorded in this category, representing 67.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 370 | 74.0% |
| Billing | 43 | 8.6% |
| Equipment | 21 | 4.2% |
| Availability (including rural call completion) | 16 | 3.2% |
| Junk Faxes | 15 | 3.0% |
| Number Portability (keeping your number if you change providers) | 14 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.8% |
| Interference (including signal jammers) | 7 | 1.4% |
| Privacy | 3 | 0.6% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
149 complaints were recorded in this category, representing 20.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 65 | 43.6% |
| Availability | 53 | 35.6% |
| Speed | 17 | 11.4% |
| Privacy | 6 | 4.0% |
| Interference | 5 | 3.4% |
| Equipment | 3 | 2.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
74 complaints were recorded in this category, representing 10.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 48.6% |
| Availability | 17 | 23.0% |
| Indecency | 6 | 8.1% |
| Loud Commercials | 6 | 8.1% |
| Equipment | 5 | 6.8% |
| Interference | 4 | 5.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
A total of 370 complaints relating to unwanted calls were recorded on this date, representing 49.9% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 468-6792 | 7 | 1.9% |
| (855) 466-3908 | 3 | 0.8% |
| (719) 452-8970 | 2 | 0.5% |
| (929) 239-4955 | 2 | 0.5% |
| (202) 330-0630 | 1 | 0.3% |
| (202) 923-9687 | 1 | 0.3% |
| (203) 347-2539 | 1 | 0.3% |
| (203) 984-3782 | 1 | 0.3% |
| (205) 580-1998 | 1 | 0.3% |
| (205) 708-4667 | 1 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 468-6792 | 6 | 1.6% |
| (855) 466-3908 | 4 | 1.1% |
| (210) 756-9060 | 2 | 0.5% |
| (561) 827-0261 | 2 | 0.5% |
| (719) 452-8970 | 2 | 0.5% |
| (831) 417-3428 | 2 | 0.5% |
| (858) 376-4901 | 2 | 0.5% |
| (202) 923-9687 | 1 | 0.3% |
| (213) 784-5365 | 1 | 0.3% |
| (213) 812-2786 | 1 | 0.3% |
Key patterns
- Live Voice was reported slightly more often than other call types.
- (855) 468-6792 was reported slightly more often than other business contact numbers.
- (855) 468-6792 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.