FCC Consumer Complaints – 15 May 2020
Introduction
The Federal Communications Commission recorded 749 consumer complaints on Friday, 15 May 2020 relating to telecommunications services, this represented a decline from the 824 complaints recorded the previous day. Complaints were reported across 49 states and territories, with Texas slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 394 complaints.
Key statistics
- Total complaints
- 749
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (394)
- Most reported state/territory
- Texas (81)
Where the complaints came from
The 749 complaints recorded on 15 May 2020 originated from 527 cities across 49 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 81 | 10.8% |
| California | 78 | 10.4% |
| Florida | 75 | 10.0% |
| New York | 46 | 6.1% |
| Colorado | 31 | 4.1% |
| Georgia | 29 | 3.9% |
| Ohio | 28 | 3.7% |
| Arizona | 26 | 3.5% |
| Illinois | 26 | 3.5% |
| North Carolina | 25 | 3.3% |
| Other states and territories | 304 | 40.6% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone accounted for the largest share, with 520 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 520 | 69.4% |
| Internet | 143 | 19.1% |
| TV | 72 | 9.6% |
| Radio | 13 | 1.7% |
| Emergency | 1 | 0.1% |
Phone complaints
520 complaints were recorded in this category, representing 69.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 394 | 75.8% |
| Billing | 46 | 8.8% |
| Equipment | 23 | 4.4% |
| Number Portability (keeping your number if you change providers) | 14 | 2.7% |
| Availability (including rural call completion) | 13 | 2.5% |
| Junk Faxes | 13 | 2.5% |
| Privacy | 7 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.0% |
| Interference (including signal jammers) | 5 | 1.0% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Number Portability (keeping your number if you change providers).
Internet complaints
143 complaints were recorded in this category, representing 19.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 63 | 44.1% |
| Billing | 48 | 33.6% |
| Speed | 17 | 11.9% |
| Equipment | 10 | 7.0% |
| Interference | 4 | 2.8% |
| Privacy | 1 | 0.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
72 complaints were recorded in this category, representing 9.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 35 | 48.6% |
| Availability | 17 | 23.6% |
| Equipment | 6 | 8.3% |
| Loud Commercials | 6 | 8.3% |
| Indecency | 5 | 6.9% |
| Interference | 2 | 2.8% |
| Privacy | 1 | 1.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.