FCC Consumer Complaints – 17 July 2020
Introduction
A total of 992 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Friday, 17 July 2020, this represented a decline from the 1056 complaints recorded the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 579 complaints recorded.
Key statistics
- Total complaints
- 992
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (579)
- Most reported state/territory
- California (109)
Where the complaints came from
On 17 July 2020, the 992 complaints recorded by the Federal Communications Commission were reported from 670 cities across 50 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 109 | 11.0% |
| Texas | 79 | 8.0% |
| Florida | 69 | 7.0% |
| New York | 53 | 5.3% |
| Illinois | 41 | 4.1% |
| Pennsylvania | 41 | 4.1% |
| Arizona | 40 | 4.0% |
| North Carolina | 34 | 3.4% |
| Georgia | 33 | 3.3% |
| Colorado | 30 | 3.0% |
| Other states and territories | 461 | 46.5% |
Location highlight
California had the widest distribution of complaints, with reports originating from 80 different cities.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 740 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 740 | 74.6% |
| Internet | 142 | 14.3% |
| TV | 87 | 8.8% |
| Radio | 17 | 1.7% |
| Accessibility | 3 | 0.3% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
740 complaints were recorded in this category, representing 74.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 579 | 78.2% |
| Billing | 58 | 7.8% |
| Availability (including rural call completion) | 43 | 5.8% |
| Equipment | 19 | 2.6% |
| Number Portability (keeping your number if you change providers) | 14 | 1.9% |
| Privacy | 10 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.8% |
| Interference (including signal jammers) | 5 | 0.7% |
| Junk Faxes | 4 | 0.5% |
| Rural Call Completion | 1 | 0.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
142 complaints were recorded in this category, representing 14.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 67 | 47.2% |
| Billing | 43 | 30.3% |
| Speed | 15 | 10.6% |
| Equipment | 9 | 6.3% |
| Interference | 5 | 3.5% |
| Privacy | 3 | 2.1% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
87 complaints were recorded in this category, representing 8.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 40 | 46.0% |
| Availability | 24 | 27.6% |
| Loud Commercials | 10 | 11.5% |
| Equipment | 9 | 10.3% |
| Indecency | 3 | 3.4% |
| Interference | 1 | 1.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 579 complaints relating to unwanted calls on this date, representing 58.4% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (307) 269-0319 | 5 | 0.9% |
| (615) 348-5237 | 3 | 0.5% |
| (877) 204-3930 | 3 | 0.5% |
| (202) 788-9883 | 2 | 0.3% |
| (270) 202-3902 | 2 | 0.3% |
| (435) 238-2183 | 2 | 0.3% |
| (719) 452-8970 | 2 | 0.3% |
| (844) 742-5808 | 2 | 0.3% |
| (201) 244-7447 | 1 | 0.2% |
| (201) 666-3853 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 10 | 1.7% |
| (208) 262-0000 | 4 | 0.7% |
| (844) 204-9279 | 3 | 0.5% |
| (855) 231-3966 | 3 | 0.5% |
| (281) 552-8996 | 2 | 0.3% |
| (440) 512-8047 | 2 | 0.3% |
| (623) 401-1520 | 2 | 0.3% |
| (719) 452-8970 | 2 | 0.3% |
| (727) 551-4816 | 2 | 0.3% |
| (844) 742-5808 | 2 | 0.3% |
Key patterns
- Abandoned Calls was reported slightly more often than other call types.
- (315) 232-8257 stood out as the most frequently reported business contact number.
- (307) 269-0319 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.