FCC Consumer Complaints – 28 July 2020
Introduction
A total of 1209 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 28 July 2020, this was higher than the 992 complaints recorded the day before. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 729 complaints recorded.
Key statistics
- Total complaints
- 1209
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (729)
- Most reported state/territory
- California (159)
Where the complaints came from
A total of 1209 complaints were recorded on 28 July 2020, with reports originating from 791 cities in 49 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 159 | 13.2% |
| Texas | 131 | 10.8% |
| New York | 80 | 6.6% |
| Florida | 75 | 6.2% |
| Virginia | 54 | 4.5% |
| Pennsylvania | 49 | 4.1% |
| New Jersey | 47 | 3.9% |
| Washington | 43 | 3.6% |
| Ohio | 39 | 3.2% |
| Georgia | 38 | 3.1% |
| Other states and territories | 490 | 40.5% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 899 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 899 | 74.4% |
| Internet | 203 | 16.8% |
| TV | 89 | 7.4% |
| Radio | 11 | 0.9% |
| Emergency | 5 | 0.4% |
| Accessibility | 2 | 0.2% |
Phone complaints
899 complaints were recorded in this category, representing 74.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 729 | 81.1% |
| Billing | 60 | 6.7% |
| Availability (including rural call completion) | 40 | 4.4% |
| Equipment | 24 | 2.7% |
| Number Portability (keeping your number if you change providers) | 16 | 1.8% |
| Junk Faxes | 10 | 1.1% |
| Interference (including signal jammers) | 9 | 1.0% |
| Privacy | 6 | 0.7% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.3% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
203 complaints were recorded in this category, representing 16.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 79 | 38.9% |
| Billing | 55 | 27.1% |
| Speed | 32 | 15.8% |
| Equipment | 17 | 8.4% |
| Interference | 11 | 5.4% |
| Privacy | 9 | 4.4% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
89 complaints were recorded in this category, representing 7.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 40.4% |
| Availability | 34 | 38.2% |
| Indecency | 7 | 7.9% |
| Equipment | 6 | 6.7% |
| Loud Commercials | 4 | 4.5% |
| Interference | 1 | 1.1% |
| Privacy | 1 | 1.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
729 complaints relating to unwanted calls were recorded on this date, accounting for 60.3% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (361) 315-1470 | 5 | 0.7% |
| (239) 230-2743 | 4 | 0.5% |
| (210) 903-8969 | 3 | 0.4% |
| (202) 684-8265 | 2 | 0.3% |
| (202) 788-7051 | 2 | 0.3% |
| (210) 728-3441 | 2 | 0.3% |
| (210) 924-6474 | 2 | 0.3% |
| (239) 842-1864 | 2 | 0.3% |
| (323) 553-9571 | 2 | 0.3% |
| (561) 210-5411 | 2 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (361) 315-1470 | 6 | 0.8% |
| (208) 262-0000 | 4 | 0.5% |
| (210) 903-8969 | 3 | 0.4% |
| (315) 232-8257 | 3 | 0.4% |
| (732) 201-3156 | 3 | 0.4% |
| (202) 684-8265 | 2 | 0.3% |
| (202) 972-4269 | 2 | 0.3% |
| (209) 887-6520 | 2 | 0.3% |
| (210) 728-3441 | 2 | 0.3% |
| (210) 924-6474 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (361) 315-1470 was reported slightly more often than other business contact numbers.
- (361) 315-1470 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.