FCC Consumer Complaints – 30 July 2020
Introduction
On 30 July 2020, the Federal Communications Commission recorded 1101 consumer complaints relating to telecommunications services, complaint volume fell from 1172 complaints the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 644 complaints.
Key statistics
- Total complaints
- 1101
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (644)
- Most reported state/territory
- California (132)
Where the complaints came from
The 1101 complaints recorded on 30 July 2020 were submitted from 727 cities across 52 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 132 | 12.0% |
| Texas | 104 | 9.4% |
| Florida | 80 | 7.3% |
| New York | 66 | 6.0% |
| Maryland | 51 | 4.6% |
| Pennsylvania | 49 | 4.5% |
| North Carolina | 48 | 4.4% |
| Georgia | 39 | 3.5% |
| Ohio | 39 | 3.5% |
| Arizona | 35 | 3.2% |
| Other states and territories | 457 | 41.5% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone was the most reported category, with 809 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 809 | 73.5% |
| Internet | 187 | 17.0% |
| TV | 87 | 7.9% |
| Radio | 12 | 1.1% |
| Emergency | 6 | 0.5% |
Phone complaints
809 complaints were recorded in this category, representing 73.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 644 | 79.6% |
| Billing | 55 | 6.8% |
| Availability (including rural call completion) | 42 | 5.2% |
| Equipment | 29 | 3.6% |
| Privacy | 15 | 1.9% |
| Number Portability (keeping your number if you change providers) | 10 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.1% |
| Interference (including signal jammers) | 3 | 0.4% |
| Junk Faxes | 1 | 0.1% |
| Rural Call Completion | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
187 complaints were recorded in this category, representing 17.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 83 | 44.4% |
| Billing | 48 | 25.7% |
| Speed | 33 | 17.6% |
| Interference | 11 | 5.9% |
| Equipment | 6 | 3.2% |
| Privacy | 6 | 3.2% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
87 complaints were recorded in this category, representing 7.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 41.4% |
| Availability | 31 | 35.6% |
| Loud Commercials | 7 | 8.0% |
| Equipment | 6 | 6.9% |
| Indecency | 5 | 5.7% |
| Interference | 1 | 1.1% |
| Privacy | 1 | 1.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 644 complaints relating to unwanted calls were recorded on this date, representing 58.5% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (800) 800-2775 | 8 | 1.2% |
| (919) 424-7969 | 4 | 0.6% |
| (301) 900-2545 | 3 | 0.5% |
| (877) 204-3930 | 3 | 0.5% |
| (919) 322-0741 | 3 | 0.5% |
| (202) 225-6601 | 2 | 0.3% |
| (386) 202-4622 | 2 | 0.3% |
| (719) 452-8970 | 2 | 0.3% |
| (914) 221-7228 | 2 | 0.3% |
| (202) 225-9895 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (844) 204-9279 | 11 | 1.7% |
| (315) 232-8257 | 7 | 1.1% |
| (208) 262-0000 | 6 | 0.9% |
| (855) 233-0333 | 6 | 0.9% |
| (623) 223-9852 | 4 | 0.6% |
| (919) 322-0741 | 4 | 0.6% |
| (919) 424-7969 | 4 | 0.6% |
| (201) 374-7684 | 2 | 0.3% |
| (202) 836-9574 | 2 | 0.3% |
| (239) 433-4554 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (844) 204-9279 was reported slightly more often than other business contact numbers.
- (800) 800-2775 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.