FCC Consumer Complaints – 1 August 2020
Introduction
The Federal Communications Commission recorded 388 consumer complaints on Saturday, 1 August 2020 relating to telecommunications services, this was lower than the 961 complaints recorded the day before. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 181 complaints.
Key statistics
- Total complaints
- 388
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (181)
- Most reported state/territory
- California (47)
Where the complaints came from
The 388 complaints recorded on 1 August 2020 originated from 314 cities across 47 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 47 | 12.1% |
| Florida | 35 | 9.0% |
| Texas | 34 | 8.8% |
| Virginia | 23 | 5.9% |
| Washington | 23 | 5.9% |
| New York | 19 | 4.9% |
| Maryland | 15 | 3.9% |
| North Carolina | 15 | 3.9% |
| Tennessee | 14 | 3.6% |
| New Jersey | 13 | 3.4% |
| Other states and territories | 150 | 38.7% |
Location highlight
Complaints in California were reported across 38 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 244 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 244 | 62.9% |
| Internet | 93 | 24.0% |
| TV | 41 | 10.6% |
| Radio | 7 | 1.8% |
| Accessibility | 2 | 0.5% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
244 complaints were recorded in this category, representing 62.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 181 | 74.2% |
| Billing | 22 | 9.0% |
| Availability (including rural call completion) | 17 | 7.0% |
| Equipment | 11 | 4.5% |
| Privacy | 6 | 2.5% |
| Interference (including signal jammers) | 4 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.4% |
| Junk Faxes | 1 | 0.4% |
| Number Portability (keeping your number if you change providers) | 1 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
93 complaints were recorded in this category, representing 24.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 37 | 39.8% |
| Billing | 20 | 21.5% |
| Speed | 19 | 20.4% |
| Equipment | 7 | 7.5% |
| Interference | 7 | 7.5% |
| Privacy | 3 | 3.2% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
41 complaints were recorded in this category, representing 10.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 41.5% |
| Availability | 11 | 26.8% |
| Loud Commercials | 5 | 12.2% |
| Equipment | 3 | 7.3% |
| Indecency | 3 | 7.3% |
| Interference | 2 | 4.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
181 complaints relating to unwanted calls were recorded on this date, accounting for 46.6% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 7 | 3.9% |
| (208) 262-0000 | 3 | 1.7% |
| (951) 465-1489 | 2 | 1.1% |
| (206) 387-4928 | 1 | 0.6% |
| (206) 838-8282 | 1 | 0.6% |
| (208) 216-0326 | 1 | 0.6% |
| (209) 399-3741 | 1 | 0.6% |
| (212) 732-8008 | 1 | 0.6% |
| (213) 895-4358 | 1 | 0.6% |
| (214) 641-1466 | 1 | 0.6% |
Key patterns
- Abandoned Calls was reported slightly more often than other call types.
- (315) 232-8257 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.