FCC Consumer Complaints – 15 August 2020
Introduction
A total of 424 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 15 August 2020, complaint volume fell from 1113 complaints the previous day. Reports were received from 47 states and territories, with Texas recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 189 complaints.
Key statistics
- Total complaints
- 424
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (189)
- Most reported state/territory
- Texas (54)
Where the complaints came from
On 15 August 2020, the 424 complaints recorded by the Federal Communications Commission were reported from 330 cities across 47 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 54 | 12.7% |
| California | 41 | 9.7% |
| Florida | 27 | 6.4% |
| Georgia | 23 | 5.4% |
| New York | 21 | 5.0% |
| Arizona | 20 | 4.7% |
| Pennsylvania | 18 | 4.2% |
| North Carolina | 17 | 4.0% |
| Michigan | 15 | 3.5% |
| New Jersey | 14 | 3.3% |
| Other states and territories | 174 | 41.0% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone accounted for the largest share, with 255 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 255 | 60.1% |
| Internet | 118 | 27.8% |
| TV | 46 | 10.8% |
| Radio | 4 | 0.9% |
| Emergency | 1 | 0.2% |
Phone complaints
255 complaints were recorded in this category, representing 60.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 189 | 74.1% |
| Availability (including rural call completion) | 20 | 7.8% |
| Billing | 18 | 7.1% |
| Equipment | 16 | 6.3% |
| Interference (including signal jammers) | 6 | 2.4% |
| Privacy | 4 | 1.6% |
| Number Portability (keeping your number if you change providers) | 2 | 0.8% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
118 complaints were recorded in this category, representing 27.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 50 | 42.4% |
| Billing | 23 | 19.5% |
| Speed | 20 | 16.9% |
| Interference | 16 | 13.6% |
| Equipment | 6 | 5.1% |
| Privacy | 3 | 2.5% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
46 complaints were recorded in this category, representing 10.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 37.0% |
| Availability | 15 | 32.6% |
| Loud Commercials | 9 | 19.6% |
| Equipment | 2 | 4.3% |
| Indecency | 2 | 4.3% |
| Privacy | 1 | 2.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.