FCC Consumer Complaints – 23 August 2020
Introduction
The Federal Communications Commission recorded 365 consumer complaints on 23 August 2020 relating to telecommunications services, complaint volume fell from 451 complaints the previous day. Reports were received from 43 states and territories, with Texas recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 155 complaints.
Key statistics
- Total complaints
- 365
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (155)
- Most reported state/territory
- Texas (36)
Where the complaints came from
Across 282 cities in 43 states and territories, a total of 365 complaints were recorded on 23 August 2020. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 36 | 9.9% |
| California | 32 | 8.8% |
| Florida | 26 | 7.1% |
| New York | 24 | 6.6% |
| Ohio | 21 | 5.8% |
| Michigan | 18 | 4.9% |
| Illinois | 16 | 4.4% |
| Pennsylvania | 15 | 4.1% |
| Georgia | 13 | 3.6% |
| Virginia | 12 | 3.3% |
| Other states and territories | 152 | 41.6% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone was the most reported category, with 212 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 212 | 58.1% |
| Internet | 95 | 26.0% |
| TV | 47 | 12.9% |
| Radio | 8 | 2.2% |
| Accessibility | 3 | 0.8% |
Phone complaints
212 complaints were recorded in this category, representing 58.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 155 | 73.1% |
| Availability (including rural call completion) | 19 | 9.0% |
| Billing | 18 | 8.5% |
| Equipment | 9 | 4.2% |
| Interference (including signal jammers) | 6 | 2.8% |
| Privacy | 3 | 1.4% |
| Number Portability (keeping your number if you change providers) | 2 | 0.9% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
95 complaints were recorded in this category, representing 26.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 45 | 47.4% |
| Billing | 22 | 23.2% |
| Speed | 14 | 14.7% |
| Interference | 8 | 8.4% |
| Equipment | 3 | 3.2% |
| Privacy | 3 | 3.2% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
47 complaints were recorded in this category, representing 12.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 16 | 34.0% |
| Billing | 16 | 34.0% |
| Loud Commercials | 12 | 25.5% |
| Indecency | 2 | 4.3% |
| Equipment | 1 | 2.1% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 155 complaints relating to unwanted calls on this date, representing 42.5% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 584-8315 | 6 | 3.9% |
| (855) 523-6111 | 2 | 1.3% |
| (202) 596-0182 | 1 | 0.6% |
| (202) 596-4657 | 1 | 0.6% |
| (202) 596-5142 | 1 | 0.6% |
| (202) 795-3189 | 1 | 0.6% |
| (202) 893-7913 | 1 | 0.6% |
| (239) 610-5383 | 1 | 0.6% |
| (251) 302-4415 | 1 | 0.6% |
| (279) 768-7788 | 1 | 0.6% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 9 | 5.8% |
| (855) 584-8315 | 5 | 3.2% |
| (208) 262-0000 | 3 | 1.9% |
| (855) 523-6111 | 2 | 1.3% |
| (202) 262-0000 | 1 | 0.6% |
| (202) 596-0182 | 1 | 0.6% |
| (202) 596-5549 | 1 | 0.6% |
| (202) 795-3189 | 1 | 0.6% |
| (218) 297-6842 | 1 | 0.6% |
| (239) 610-5383 | 1 | 0.6% |
Key patterns
- Text Message was reported slightly more often than other call types.
- (315) 232-8257 was reported slightly more often than other business contact numbers.
- (855) 584-8315 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.