FCC Consumer Complaints – 26 August 2020
Introduction
The Federal Communications Commission recorded 1266 consumer complaints on Wednesday, 26 August 2020 relating to telecommunications services, this was higher than the 1242 complaints recorded the previous day. Complaints were reported across 52 states and territories, with Florida slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 754 complaints recorded.
Key statistics
- Total complaints
- 1266
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (754)
- Most reported state/territory
- Florida (140)
Where the complaints came from
On 26 August 2020, the 1266 complaints recorded by the Federal Communications Commission were reported from 799 cities across 52 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 140 | 11.1% |
| California | 122 | 9.6% |
| Texas | 87 | 6.9% |
| New York | 71 | 5.6% |
| Colorado | 49 | 3.9% |
| Arizona | 47 | 3.7% |
| North Carolina | 43 | 3.4% |
| Ohio | 43 | 3.4% |
| Virginia | 42 | 3.3% |
| Georgia | 41 | 3.2% |
| Other states and territories | 581 | 45.9% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 950 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 950 | 75.0% |
| Internet | 201 | 15.9% |
| TV | 93 | 7.3% |
| Radio | 14 | 1.1% |
| Accessibility | 6 | 0.5% |
| Emergency | 2 | 0.2% |
Phone complaints
950 complaints were recorded in this category, representing 75.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 754 | 79.4% |
| Availability (including rural call completion) | 57 | 6.0% |
| Billing | 55 | 5.8% |
| Equipment | 28 | 2.9% |
| Number Portability (keeping your number if you change providers) | 21 | 2.2% |
| Junk Faxes | 9 | 0.9% |
| Privacy | 9 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 8 | 0.8% |
| Interference (including signal jammers) | 8 | 0.8% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
201 complaints were recorded in this category, representing 15.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 84 | 41.8% |
| Billing | 43 | 21.4% |
| Speed | 42 | 20.9% |
| Interference | 14 | 7.0% |
| Equipment | 11 | 5.5% |
| Privacy | 7 | 3.5% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
93 complaints were recorded in this category, representing 7.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 43 | 46.2% |
| Availability | 29 | 31.2% |
| Loud Commercials | 9 | 9.7% |
| Indecency | 6 | 6.5% |
| Equipment | 5 | 5.4% |
| Interference | 1 | 1.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
There were 754 complaints relating to unwanted calls on this date, representing 59.6% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (413) 992-6967 | 5 | 0.7% |
| (855) 584-8315 | 3 | 0.4% |
| (954) 660-2049 | 3 | 0.4% |
| (202) 919-9261 | 2 | 0.3% |
| (256) 285-1679 | 2 | 0.3% |
| (325) 669-5301 | 2 | 0.3% |
| (703) 795-5364 | 2 | 0.3% |
| (719) 452-8970 | 2 | 0.3% |
| (812) 414-5219 | 2 | 0.3% |
| (855) 523-6111 | 2 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 7 | 0.9% |
| (208) 262-0000 | 5 | 0.7% |
| (413) 992-6967 | 5 | 0.7% |
| (844) 989-1708 | 4 | 0.5% |
| (855) 523-6111 | 3 | 0.4% |
| (855) 584-8315 | 3 | 0.4% |
| (954) 660-2049 | 3 | 0.4% |
| (256) 285-1679 | 2 | 0.3% |
| (404) 667-5501 | 2 | 0.3% |
| (505) 318-0235 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (315) 232-8257 was reported slightly more often than other business contact numbers.
- (413) 992-6967 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.