FCC Consumer Complaints – 30 August 2020
Introduction
On 30 August 2020, the Federal Communications Commission recorded 391 consumer complaints relating to telecommunications services, complaint volume fell from 562 complaints the previous day. The complaints came from 46 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 171 complaints.
Key statistics
- Total complaints
- 391
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (171)
- Most reported state/territory
- California (46)
Where the complaints came from
The 391 complaints recorded on 30 August 2020 originated from 293 cities across 46 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 46 | 11.8% |
| Florida | 43 | 11.0% |
| Texas | 41 | 10.5% |
| Pennsylvania | 20 | 5.1% |
| Washington | 18 | 4.6% |
| New York | 16 | 4.1% |
| Illinois | 15 | 3.8% |
| Georgia | 13 | 3.3% |
| Maryland | 13 | 3.3% |
| Arizona | 11 | 2.8% |
| Other states and territories | 155 | 39.6% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 240 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 240 | 61.4% |
| Internet | 99 | 25.3% |
| TV | 39 | 10.0% |
| Radio | 10 | 2.6% |
| Accessibility | 2 | 0.5% |
| Emergency | 1 | 0.3% |
Phone complaints
240 complaints were recorded in this category, representing 61.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 171 | 71.3% |
| Billing | 19 | 7.9% |
| Availability (including rural call completion) | 18 | 7.5% |
| Equipment | 10 | 4.2% |
| Privacy | 8 | 3.3% |
| Interference (including signal jammers) | 5 | 2.1% |
| Number Portability (keeping your number if you change providers) | 5 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
99 complaints were recorded in this category, representing 25.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 39 | 39.4% |
| Billing | 31 | 31.3% |
| Speed | 16 | 16.2% |
| Equipment | 5 | 5.1% |
| Interference | 4 | 4.0% |
| Privacy | 4 | 4.0% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
39 complaints were recorded in this category, representing 10.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 30.8% |
| Availability | 10 | 25.6% |
| Indecency | 8 | 20.5% |
| Loud Commercials | 7 | 17.9% |
| Equipment | 1 | 2.6% |
| Interference | 1 | 2.6% |
Complaints in this category covered a range of issues, including Billing, Availability and Indecency.
Unwanted calls
There were 171 complaints relating to unwanted calls on this date, representing 43.7% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (208) 262-0000 | 5 | 2.9% |
| (315) 232-8257 | 4 | 2.3% |
| (855) 584-8315 | 3 | 1.8% |
| (862) 958-0000 | 2 | 1.2% |
| (888) 280-4331 | 2 | 1.2% |
| (202) 586-0563 | 1 | 0.6% |
| (202) 836-6044 | 1 | 0.6% |
| (202) 843-9829 | 1 | 0.6% |
| (208) 685-0000 | 1 | 0.6% |
| (213) 472-9924 | 1 | 0.6% |
Key patterns
- Text Message was reported slightly more often than other call types.
- (208) 262-0000 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.