FCC Consumer Complaints – 6 September 2020
Introduction
A total of 343 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 6 September 2020, this was lower than the 458 complaints recorded the previous day. Submissions were made from 43 states and territories, with California accounting for the highest number of complaints at 54. Unwanted Calls was the most frequently reported issue, with 159 complaints recorded.
Key statistics
- Total complaints
- 343
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (159)
- Most reported state/territory
- California (54)
Where the complaints came from
A total of 343 complaints were recorded on 6 September 2020, with reports originating from 244 cities in 43 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 54 | 15.7% |
| New York | 24 | 7.0% |
| Georgia | 22 | 6.4% |
| Florida | 21 | 6.1% |
| Texas | 18 | 5.2% |
| Kentucky | 17 | 5.0% |
| Michigan | 15 | 4.4% |
| Pennsylvania | 15 | 4.4% |
| Illinois | 14 | 4.1% |
| New Jersey | 13 | 3.8% |
| Other states and territories | 130 | 37.9% |
Location highlight
Complaints in California were reported across 35 cities, the widest spread observed on this date.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 203 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 203 | 59.2% |
| Internet | 90 | 26.2% |
| TV | 40 | 11.7% |
| Radio | 7 | 2.0% |
| Accessibility | 2 | 0.6% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
203 complaints were recorded in this category, representing 59.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 159 | 78.3% |
| Billing | 14 | 6.9% |
| Availability (including rural call completion) | 9 | 4.4% |
| Equipment | 5 | 2.5% |
| Interference (including signal jammers) | 5 | 2.5% |
| Number Portability (keeping your number if you change providers) | 5 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.5% |
| Privacy | 3 | 1.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
90 complaints were recorded in this category, representing 26.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 40 | 44.4% |
| Speed | 16 | 17.8% |
| Interference | 12 | 13.3% |
| Billing | 11 | 12.2% |
| Equipment | 9 | 10.0% |
| Privacy | 2 | 2.2% |
The largest share of complaints in this category related to Availability and Speed, with fewer reports falling into other issue types.
TV complaints
40 complaints were recorded in this category, representing 11.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 14 | 35.0% |
| Billing | 10 | 25.0% |
| Availability | 6 | 15.0% |
| Equipment | 6 | 15.0% |
| Indecency | 3 | 7.5% |
| Interference | 1 | 2.5% |
The largest share of complaints in this category related to Loud Commercials and Billing, with fewer reports falling into other issue types.
Unwanted calls
A total of 159 complaints relating to unwanted calls were recorded on this date, representing 46.4% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (208) 262-0000 | 12 | 7.5% |
| (855) 523-6111 | 5 | 3.1% |
| (855) 584-8315 | 5 | 3.1% |
| (315) 232-8257 | 4 | 2.5% |
| (904) 429-6465 | 2 | 1.3% |
| (202) 734-5740 | 1 | 0.6% |
| (202) 843-9849 | 1 | 0.6% |
| (203) 484-3516 | 1 | 0.6% |
| (205) 527-3509 | 1 | 0.6% |
| (209) 548-1331 | 1 | 0.6% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (208) 262-0000 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.