FCC Consumer Complaints – 8 September 2020
Introduction
A total of 1128 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 8 September 2020, complaint volume increased from 423 complaints the day before. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 651 complaints.
Key statistics
- Total complaints
- 1128
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (651)
- Most reported state/territory
- California (108)
Where the complaints came from
The 1128 complaints recorded on 8 September 2020 were submitted from 758 cities across 52 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 108 | 9.6% |
| Texas | 102 | 9.0% |
| New York | 87 | 7.7% |
| Florida | 79 | 7.0% |
| Ohio | 54 | 4.8% |
| North Carolina | 45 | 4.0% |
| Pennsylvania | 42 | 3.7% |
| Illinois | 38 | 3.4% |
| Georgia | 37 | 3.3% |
| New Jersey | 37 | 3.3% |
| Other states and territories | 496 | 44.0% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 799 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 799 | 70.8% |
| Internet | 200 | 17.7% |
| TV | 103 | 9.1% |
| Radio | 22 | 2.0% |
| Accessibility | 2 | 0.2% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
799 complaints were recorded in this category, representing 70.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 651 | 81.5% |
| Billing | 50 | 6.3% |
| Availability (including rural call completion) | 37 | 4.6% |
| Equipment | 29 | 3.6% |
| Number Portability (keeping your number if you change providers) | 14 | 1.8% |
| Privacy | 7 | 0.9% |
| Interference (including signal jammers) | 5 | 0.6% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.4% |
| Junk Faxes | 3 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
200 complaints were recorded in this category, representing 17.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 70 | 35.0% |
| Billing | 49 | 24.5% |
| Speed | 38 | 19.0% |
| Equipment | 25 | 12.5% |
| Interference | 11 | 5.5% |
| Privacy | 7 | 3.5% |
Complaints in this category covered a range of issues, including Availability, Billing and Speed.
TV complaints
103 complaints were recorded in this category, representing 9.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 39.8% |
| Availability | 31 | 30.1% |
| Equipment | 14 | 13.6% |
| Loud Commercials | 7 | 6.8% |
| Indecency | 6 | 5.8% |
| Interference | 2 | 1.9% |
| Privacy | 2 | 1.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 651 complaints relating to unwanted calls on this date, representing 57.7% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 7 | 1.1% |
| (347) 418-0348 | 3 | 0.5% |
| (855) 523-6111 | 3 | 0.5% |
| (855) 584-8315 | 3 | 0.5% |
| (208) 262-0000 | 2 | 0.3% |
| (331) 286-3381 | 2 | 0.3% |
| (414) 246-5861 | 2 | 0.3% |
| (580) 297-8493 | 2 | 0.3% |
| (615) 263-1103 | 2 | 0.3% |
| (702) 842-2890 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (315) 232-8257 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.