FCC Consumer Complaints – 23 September 2020
Introduction
The Federal Communications Commission recorded 1237 consumer complaints on 23 September 2020 relating to telecommunications services, complaint volume increased from 1229 complaints the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 769 complaints.
Key statistics
- Total complaints
- 1237
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (769)
- Most reported state/territory
- California (153)
Where the complaints came from
On 23 September 2020, the 1237 complaints recorded by the Federal Communications Commission were reported from 747 cities across 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 153 | 12.4% |
| Texas | 107 | 8.6% |
| Florida | 95 | 7.7% |
| New York | 79 | 6.4% |
| Ohio | 51 | 4.1% |
| Pennsylvania | 50 | 4.0% |
| North Carolina | 49 | 4.0% |
| Illinois | 47 | 3.8% |
| Colorado | 41 | 3.3% |
| Georgia | 41 | 3.3% |
| Other states and territories | 523 | 42.3% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 914 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 914 | 73.9% |
| Internet | 197 | 15.9% |
| TV | 117 | 9.5% |
| Radio | 7 | 0.6% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
914 complaints were recorded in this category, representing 73.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 769 | 84.1% |
| Billing | 43 | 4.7% |
| Availability (including rural call completion) | 40 | 4.4% |
| Equipment | 24 | 2.6% |
| Junk Faxes | 9 | 1.0% |
| Number Portability (keeping your number if you change providers) | 8 | 0.9% |
| Privacy | 8 | 0.9% |
| Interference (including signal jammers) | 7 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
197 complaints were recorded in this category, representing 15.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 84 | 42.6% |
| Billing | 53 | 26.9% |
| Speed | 27 | 13.7% |
| Equipment | 17 | 8.6% |
| Interference | 9 | 4.6% |
| Privacy | 7 | 3.6% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
117 complaints were recorded in this category, representing 9.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 49 | 41.9% |
| Availability | 29 | 24.8% |
| Indecency | 13 | 11.1% |
| Loud Commercials | 11 | 9.4% |
| Equipment | 10 | 8.5% |
| Interference | 3 | 2.6% |
| Privacy | 2 | 1.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 769 complaints relating to unwanted calls on this date, representing 62.2% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 8 | 1.0% |
| (844) 204-9279 | 7 | 0.9% |
| (208) 262-0000 | 3 | 0.4% |
| (314) 925-6925 | 3 | 0.4% |
| (567) 244-2450 | 3 | 0.4% |
| (719) 452-8970 | 3 | 0.4% |
| (844) 989-1708 | 3 | 0.4% |
| (305) 330-1592 | 2 | 0.3% |
| (323) 291-5110 | 2 | 0.3% |
| (571) 322-8917 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (315) 232-8257 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.