FCC Consumer Complaints – 26 September 2020
Introduction
The Federal Communications Commission recorded 464 consumer complaints on 26 September 2020 relating to telecommunications services, this was lower than the 1097 complaints recorded the previous day. Complaints were reported across 43 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 275 complaints recorded.
Key statistics
- Total complaints
- 464
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (275)
- Most reported state/territory
- California (54)
Where the complaints came from
The 464 complaints recorded on 26 September 2020 were submitted from 332 cities across 43 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 54 | 11.6% |
| Texas | 40 | 8.6% |
| Florida | 31 | 6.7% |
| New York | 28 | 6.0% |
| Illinois | 25 | 5.4% |
| Georgia | 23 | 5.0% |
| Arizona | 22 | 4.7% |
| Ohio | 19 | 4.1% |
| Washington | 18 | 3.9% |
| Pennsylvania | 17 | 3.7% |
| Other states and territories | 187 | 40.3% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 328 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 328 | 70.7% |
| Internet | 78 | 16.8% |
| TV | 47 | 10.1% |
| Radio | 6 | 1.3% |
| Accessibility | 2 | 0.4% |
| Emergency | 2 | 0.4% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
328 complaints were recorded in this category, representing 70.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 275 | 83.8% |
| Billing | 14 | 4.3% |
| Availability (including rural call completion) | 11 | 3.4% |
| Equipment | 9 | 2.7% |
| Interference (including signal jammers) | 6 | 1.8% |
| Privacy | 6 | 1.8% |
| Number Portability (keeping your number if you change providers) | 3 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.6% |
| Junk Faxes | 1 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
78 complaints were recorded in this category, representing 16.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 34 | 43.6% |
| Billing | 21 | 26.9% |
| Privacy | 7 | 9.0% |
| Speed | 7 | 9.0% |
| Interference | 6 | 7.7% |
| Equipment | 3 | 3.8% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
47 complaints were recorded in this category, representing 10.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 36.2% |
| Loud Commercials | 9 | 19.1% |
| Availability | 8 | 17.0% |
| Indecency | 7 | 14.9% |
| Equipment | 5 | 10.6% |
| Privacy | 1 | 2.1% |
The remaining complaints in this category were spread across several issues, including Billing, Loud Commercials and Availability.
Unwanted calls
There were 275 complaints relating to unwanted calls on this date, representing 59.3% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (208) 262-0000 | 10 | 3.6% |
| (315) 232-8257 | 6 | 2.2% |
| (310) 530-1071 | 2 | 0.7% |
| (405) 383-6627 | 2 | 0.7% |
| (458) 233-0104 | 2 | 0.7% |
| (917) 374-4256 | 2 | 0.7% |
| (212) 920-4144 | 1 | 0.4% |
| (216) 347-6299 | 1 | 0.4% |
| (217) 292-8129 | 1 | 0.4% |
| (231) 916-6578 | 1 | 0.4% |
Key patterns
- Unwanted call complaints were spread across multiple call types with similar counts.
- (208) 262-0000 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.