FCC Consumer Complaints – 2 November 2020
Introduction
On Monday, 2 November 2020, 1123 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 431 complaints the previous day. Complaints were reported across 51 states and territories, with New Jersey slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 637 complaints.
Key statistics
- Total complaints
- 1123
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (637)
- Most reported state/territory
- New Jersey (95)
Where the complaints came from
A total of 1123 complaints were recorded on 2 November 2020, with reports originating from 709 cities in 51 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| New Jersey | 95 | 8.5% |
| Texas | 88 | 7.8% |
| California | 84 | 7.5% |
| Pennsylvania | 78 | 6.9% |
| New York | 77 | 6.9% |
| Florida | 60 | 5.3% |
| Georgia | 50 | 4.5% |
| Colorado | 41 | 3.7% |
| Illinois | 38 | 3.4% |
| Virginia | 31 | 2.8% |
| Other states and territories | 478 | 42.6% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 850 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 850 | 75.7% |
| Internet | 161 | 14.3% |
| TV | 84 | 7.5% |
| Accessibility | 15 | 1.3% |
| Radio | 12 | 1.1% |
| Emergency | 1 | 0.1% |
Phone complaints
850 complaints were recorded in this category, representing 75.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 637 | 74.9% |
| Billing | 57 | 6.7% |
| Number Portability (keeping your number if you change providers) | 44 | 5.2% |
| Availability (including rural call completion) | 36 | 4.2% |
| Equipment | 26 | 3.1% |
| Interference (including signal jammers) | 15 | 1.8% |
| Junk Faxes | 15 | 1.8% |
| Privacy | 13 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Number Portability (keeping your number if you change providers) and Availability (including rural call completion).
Internet complaints
161 complaints were recorded in this category, representing 14.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 77 | 47.8% |
| Billing | 40 | 24.8% |
| Speed | 23 | 14.3% |
| Interference | 10 | 6.2% |
| Privacy | 7 | 4.3% |
| Equipment | 4 | 2.5% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
84 complaints were recorded in this category, representing 7.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 29 | 34.5% |
| Availability | 26 | 31.0% |
| Loud Commercials | 10 | 11.9% |
| Equipment | 8 | 9.5% |
| Interference | 6 | 7.1% |
| Indecency | 5 | 6.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 637 complaints relating to unwanted calls on this date, representing 56.7% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 12 | 1.9% |
| (502) 237-4203 | 3 | 0.5% |
| (800) 937-8997 | 3 | 0.5% |
| (910) 889-3554 | 3 | 0.5% |
| (318) 301-8507 | 2 | 0.3% |
| (502) 237-4174 | 2 | 0.3% |
| (678) 369-6364 | 2 | 0.3% |
| (703) 853-3448 | 2 | 0.3% |
| (720) 864-3357 | 2 | 0.3% |
| (855) 490-2074 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (315) 232-8257 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.