FCC Consumer Complaints – 8 November 2020
Introduction
The Federal Communications Commission recorded 277 consumer complaints on Sunday, 8 November 2020 relating to telecommunications services, this was lower than the 380 complaints recorded the day before. Reports were received from 43 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 110 complaints.
Key statistics
- Total complaints
- 277
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (110)
- Most reported state/territory
- California (42)
Where the complaints came from
Reports recorded on 8 November 2020 show 277 complaints originating from 206 cities across 43 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 42 | 15.2% |
| Texas | 27 | 9.7% |
| Florida | 26 | 9.4% |
| New York | 15 | 5.4% |
| Kentucky | 11 | 4.0% |
| Washington | 11 | 4.0% |
| Colorado | 10 | 3.6% |
| Illinois | 10 | 3.6% |
| Missouri | 10 | 3.6% |
| New Jersey | 10 | 3.6% |
| Other states and territories | 105 | 37.9% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 159 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 159 | 57.4% |
| Internet | 63 | 22.7% |
| TV | 45 | 16.2% |
| Radio | 7 | 2.5% |
| Accessibility | 2 | 0.7% |
| Emergency | 1 | 0.4% |
Phone complaints
159 complaints were recorded in this category, representing 57.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 110 | 69.2% |
| Billing | 20 | 12.6% |
| Equipment | 9 | 5.7% |
| Availability (including rural call completion) | 7 | 4.4% |
| Privacy | 5 | 3.1% |
| Number Portability (keeping your number if you change providers) | 4 | 2.5% |
| Interference (including signal jammers) | 3 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
63 complaints were recorded in this category, representing 22.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 26 | 41.3% |
| Billing | 20 | 31.7% |
| Speed | 7 | 11.1% |
| Interference | 5 | 7.9% |
| Privacy | 4 | 6.3% |
| Equipment | 1 | 1.6% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
45 complaints were recorded in this category, representing 16.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 11 | 24.4% |
| Indecency | 11 | 24.4% |
| Availability | 9 | 20.0% |
| Loud Commercials | 8 | 17.8% |
| Interference | 4 | 8.9% |
| Equipment | 2 | 4.4% |
A broad mix of issues was reported in this category, with Billing, Indecency and Availability among the most common.
Unwanted calls
110 complaints relating to unwanted calls were recorded on this date, accounting for 39.7% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 5 | 4.5% |
| (208) 262-0000 | 2 | 1.8% |
| (216) 327-2471 | 2 | 1.8% |
| (210) 582-4919 | 1 | 0.9% |
| (210) 631-5912 | 1 | 0.9% |
| (216) 369-5798 | 1 | 0.9% |
| (281) 521-8048 | 1 | 0.9% |
| (310) 817-0610 | 1 | 0.9% |
| (346) 293-7412 | 1 | 0.9% |
| (401) 420-8683 | 1 | 0.9% |
Key patterns
- Abandoned Calls was reported slightly more often than other call types.
- (315) 232-8257 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.