FCC Consumer Complaints – 13 November 2020
Introduction
On Friday, 13 November 2020, 948 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1058 complaints recorded the previous day. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 533 complaints.
Key statistics
- Total complaints
- 948
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (533)
- Most reported state/territory
- California (106)
Where the complaints came from
A total of 948 complaints were recorded on 13 November 2020, with reports originating from 634 cities in 52 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 106 | 11.2% |
| Texas | 76 | 8.0% |
| Florida | 60 | 6.3% |
| New York | 54 | 5.7% |
| Virginia | 40 | 4.2% |
| North Carolina | 32 | 3.4% |
| New Jersey | 32 | 3.4% |
| Ohio | 31 | 3.3% |
| Arizona | 30 | 3.2% |
| Georgia | 30 | 3.2% |
| Other states and territories | 456 | 48.1% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 691 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 691 | 72.9% |
| Internet | 140 | 14.8% |
| TV | 98 | 10.3% |
| Radio | 14 | 1.5% |
| Emergency | 3 | 0.3% |
| Accessibility | 2 | 0.2% |
Phone complaints
691 complaints were recorded in this category, representing 72.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 533 | 77.1% |
| Billing | 53 | 7.7% |
| Availability (including rural call completion) | 50 | 7.2% |
| Equipment | 17 | 2.5% |
| Privacy | 11 | 1.6% |
| Junk Faxes | 9 | 1.3% |
| Number Portability (keeping your number if you change providers) | 9 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.7% |
| Interference (including signal jammers) | 4 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
140 complaints were recorded in this category, representing 14.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 60 | 42.9% |
| Billing | 41 | 29.3% |
| Speed | 22 | 15.7% |
| Interference | 9 | 6.4% |
| Equipment | 6 | 4.3% |
| Privacy | 2 | 1.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
98 complaints were recorded in this category, representing 10.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 29 | 29.6% |
| Availability | 22 | 22.4% |
| Indecency | 15 | 15.3% |
| Loud Commercials | 15 | 15.3% |
| Interference | 11 | 11.2% |
| Equipment | 4 | 4.1% |
| Privacy | 2 | 2.0% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.