FCC Consumer Complaints – 24 November 2020
Introduction
A total of 1001 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 24 November 2020. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 587 complaints.
Key statistics
- Total complaints
- 1001
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (587)
- Most reported state/territory
- California (103)
Where the complaints came from
A total of 1001 complaints were recorded on 24 November 2020, with reports originating from 685 cities in 52 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 103 | 10.3% |
| New York | 79 | 7.9% |
| Texas | 68 | 6.8% |
| Florida | 67 | 6.7% |
| Virginia | 39 | 3.9% |
| Ohio | 36 | 3.6% |
| Georgia | 35 | 3.5% |
| North Carolina | 35 | 3.5% |
| New Jersey | 33 | 3.3% |
| Illinois | 30 | 3.0% |
| Other states and territories | 459 | 45.9% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 711 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 711 | 71.0% |
| Internet | 156 | 15.6% |
| TV | 107 | 10.7% |
| Radio | 19 | 1.9% |
| Emergency | 5 | 0.5% |
| Accessibility | 3 | 0.3% |
Phone complaints
711 complaints were recorded in this category, representing 71.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 587 | 82.6% |
| Billing | 53 | 7.5% |
| Availability (including rural call completion) | 28 | 3.9% |
| Equipment | 18 | 2.5% |
| Number Portability (keeping your number if you change providers) | 9 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.8% |
| Privacy | 6 | 0.8% |
| Interference (including signal jammers) | 2 | 0.3% |
| Junk Faxes | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
156 complaints were recorded in this category, representing 15.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 57 | 36.5% |
| Availability | 55 | 35.3% |
| Speed | 19 | 12.2% |
| Interference | 10 | 6.4% |
| Privacy | 9 | 5.8% |
| Equipment | 6 | 3.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
107 complaints were recorded in this category, representing 10.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 38.3% |
| Availability | 25 | 23.4% |
| Loud Commercials | 24 | 22.4% |
| Equipment | 6 | 5.6% |
| Indecency | 6 | 5.6% |
| Interference | 5 | 4.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
587 complaints relating to unwanted calls were recorded on this date, accounting for 58.6% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 7 | 1.2% |
| (518) 245-3377 | 3 | 0.5% |
| (833) 304-1447 | 3 | 0.5% |
| (408) 519-4412 | 2 | 0.3% |
| (662) 384-8047 | 2 | 0.3% |
| (703) 991-5415 | 2 | 0.3% |
| (719) 800-4428 | 2 | 0.3% |
| (202) 807-5855 | 1 | 0.2% |
| (202) 967-4129 | 1 | 0.2% |
| (205) 994-7523 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (315) 232-8257 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.