FCC Consumer Complaints – 30 November 2020
Introduction
A total of 1053 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 30 November 2020, this was higher than the 373 complaints recorded the day before. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 600 complaints.
Key statistics
- Total complaints
- 1053
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (600)
- Most reported state/territory
- California (105)
Where the complaints came from
The 1053 complaints recorded on 30 November 2020 originated from 697 cities across 48 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 105 | 10.0% |
| Texas | 80 | 7.6% |
| New York | 78 | 7.4% |
| Florida | 75 | 7.1% |
| Ohio | 54 | 5.1% |
| Virginia | 46 | 4.4% |
| Georgia | 43 | 4.1% |
| Indiana | 39 | 3.7% |
| New Jersey | 30 | 2.8% |
| Illinois | 29 | 2.8% |
| Other states and territories | 470 | 44.6% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 746 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 746 | 70.8% |
| Internet | 163 | 15.5% |
| TV | 124 | 11.8% |
| Radio | 12 | 1.1% |
| Emergency | 6 | 0.6% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
746 complaints were recorded in this category, representing 70.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 600 | 80.4% |
| Billing | 60 | 8.0% |
| Availability (including rural call completion) | 35 | 4.7% |
| Equipment | 21 | 2.8% |
| Number Portability (keeping your number if you change providers) | 16 | 2.1% |
| Junk Faxes | 5 | 0.7% |
| Privacy | 5 | 0.7% |
| Interference (including signal jammers) | 3 | 0.4% |
| Rural Call Completion | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
163 complaints were recorded in this category, representing 15.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 65 | 39.9% |
| Billing | 57 | 35.0% |
| Speed | 19 | 11.7% |
| Interference | 13 | 8.0% |
| Equipment | 5 | 3.1% |
| Privacy | 4 | 2.5% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
124 complaints were recorded in this category, representing 11.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 46 | 37.1% |
| Availability | 36 | 29.0% |
| Loud Commercials | 13 | 10.5% |
| Indecency | 11 | 8.9% |
| Equipment | 9 | 7.3% |
| Interference | 7 | 5.6% |
| Privacy | 2 | 1.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
600 complaints relating to unwanted calls were recorded on this date, accounting for 57% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (470) 204-0274 | 5 | 0.8% |
| (219) 365-6587 | 3 | 0.5% |
| (302) 488-5889 | 2 | 0.3% |
| (602) 760-4549 | 2 | 0.3% |
| (603) 350-0440 | 2 | 0.3% |
| (603) 350-0441 | 2 | 0.3% |
| (701) 997-2951 | 2 | 0.3% |
| (712) 248-4921 | 2 | 0.3% |
| (800) 253-2322 | 2 | 0.3% |
| (866) 532-0423 | 2 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 17 | 2.8% |
| (302) 488-5889 | 2 | 0.3% |
| (480) 448-1613 | 2 | 0.3% |
| (561) 342-9460 | 2 | 0.3% |
| (603) 350-0440 | 2 | 0.3% |
| (603) 350-0441 | 2 | 0.3% |
| (712) 248-4921 | 2 | 0.3% |
| (833) 304-1447 | 2 | 0.3% |
| (872) 249-3510 | 2 | 0.3% |
| (940) 350-3191 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (315) 232-8257 stood out as the most frequently reported business contact number.
- (470) 204-0274 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.