FCC Consumer Complaints – 6 December 2020
Introduction
The Federal Communications Commission recorded 433 consumer complaints on 6 December 2020 relating to telecommunications services, complaint volume fell from 572 complaints the day before. The complaints came from 46 states and territories, with Texas reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 433
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (172)
- Most reported state/territory
- Texas (44)
Where the complaints came from
Reports recorded on 6 December 2020 show 433 complaints originating from 324 cities across 46 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 44 | 10.2% |
| Florida | 31 | 7.2% |
| California | 30 | 6.9% |
| New York | 29 | 6.7% |
| Pennsylvania | 20 | 4.6% |
| Illinois | 17 | 3.9% |
| Ohio | 17 | 3.9% |
| North Carolina | 16 | 3.7% |
| Virginia | 15 | 3.5% |
| Indiana | 14 | 3.2% |
| Other states and territories | 200 | 46.2% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone was the most reported category, with 221 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 221 | 51.0% |
| TV | 139 | 32.1% |
| Internet | 67 | 15.5% |
| Radio | 5 | 1.2% |
| Accessibility | 1 | 0.2% |
Phone complaints
221 complaints were recorded in this category, representing 51.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 172 | 77.8% |
| Billing | 16 | 7.2% |
| Availability (including rural call completion) | 13 | 5.9% |
| Equipment | 9 | 4.1% |
| Number Portability (keeping your number if you change providers) | 5 | 2.3% |
| Interference (including signal jammers) | 3 | 1.4% |
| Privacy | 3 | 1.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
139 complaints were recorded in this category, representing 32.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 95 | 68.3% |
| Billing | 19 | 13.7% |
| Loud Commercials | 17 | 12.2% |
| Interference | 5 | 3.6% |
| Indecency | 2 | 1.4% |
| Equipment | 1 | 0.7% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
67 complaints were recorded in this category, representing 15.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 23 | 34.3% |
| Billing | 21 | 31.3% |
| Interference | 13 | 19.4% |
| Speed | 4 | 6.0% |
| Equipment | 3 | 4.5% |
| Privacy | 3 | 4.5% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 172 complaints relating to unwanted calls were recorded on this date, representing 39.7% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 19 | 11.0% |
| (754) 333-0001 | 4 | 2.3% |
| (202) 641-1289 | 1 | 0.6% |
| (202) 888-1488 | 1 | 0.6% |
| (202) 929-3739 | 1 | 0.6% |
| (202) 964-9532 | 1 | 0.6% |
| (216) 304-1943 | 1 | 0.6% |
| (216) 867-4815 | 1 | 0.6% |
| (254) 388-0257 | 1 | 0.6% |
| (260) 589-7532 | 1 | 0.6% |
Key patterns
- Abandoned Calls was reported slightly more often than other call types.
- (315) 232-8257 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.