FCC Consumer Complaints – 14 December 2020
Introduction
The Federal Communications Commission recorded 949 consumer complaints on Monday, 14 December 2020 relating to telecommunications services, complaint volume increased from 404 complaints the previous day. Complaints were reported across 52 states and territories, with Florida slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 498 complaints recorded.
Key statistics
- Total complaints
- 949
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (498)
- Most reported state/territory
- Florida (91)
Where the complaints came from
On 14 December 2020, the 949 complaints recorded by the Federal Communications Commission were reported from 679 cities across 52 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 91 | 9.6% |
| California | 84 | 8.9% |
| Texas | 71 | 7.5% |
| New York | 51 | 5.4% |
| North Carolina | 35 | 3.7% |
| Washington | 33 | 3.5% |
| Ohio | 32 | 3.4% |
| Georgia | 30 | 3.2% |
| Illinois | 30 | 3.2% |
| New Jersey | 30 | 3.2% |
| Other states and territories | 462 | 48.7% |
What the complaints were about
Complaints recorded on this date related to 4 different complaint categories. The largest number of complaints fell within Phone, which accounted for 654 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 654 | 68.9% |
| TV | 142 | 15.0% |
| Internet | 139 | 14.6% |
| Radio | 14 | 1.5% |
Phone complaints
654 complaints were recorded in this category, representing 68.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 498 | 76.1% |
| Billing | 55 | 8.4% |
| Availability (including rural call completion) | 39 | 6.0% |
| Equipment | 21 | 3.2% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.8% |
| Number Portability (keeping your number if you change providers) | 11 | 1.7% |
| Privacy | 10 | 1.5% |
| Interference (including signal jammers) | 5 | 0.8% |
| Junk Faxes | 3 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
TV complaints
142 complaints were recorded in this category, representing 15.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 70 | 49.3% |
| Billing | 40 | 28.2% |
| Loud Commercials | 16 | 11.3% |
| Indecency | 9 | 6.3% |
| Interference | 5 | 3.5% |
| Equipment | 1 | 0.7% |
| Privacy | 1 | 0.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Internet complaints
139 complaints were recorded in this category, representing 14.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 48 | 34.5% |
| Availability | 45 | 32.4% |
| Speed | 19 | 13.7% |
| Equipment | 11 | 7.9% |
| Interference | 11 | 7.9% |
| Privacy | 5 | 3.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
498 complaints relating to unwanted calls were recorded on this date, accounting for 52.5% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 10 | 2.0% |
| (228) 591-1213 | 2 | 0.4% |
| (833) 304-1447 | 2 | 0.4% |
| (844) 500-0907 | 2 | 0.4% |
| (914) 918-7420 | 2 | 0.4% |
| (202) 539-8991 | 1 | 0.2% |
| (202) 728-7791 | 1 | 0.2% |
| (202) 844-8044 | 1 | 0.2% |
| (202) 894-2385 | 1 | 0.2% |
| (203) 548-5255 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (315) 232-8257 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.