FCC Consumer Complaints – 23 December 2020
Introduction
The Federal Communications Commission recorded 727 consumer complaints on Wednesday, 23 December 2020 relating to telecommunications services, complaint volume fell from 788 complaints the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 375 complaints.
Key statistics
- Total complaints
- 727
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (375)
- Most reported state/territory
- California (101)
Where the complaints came from
A total of 727 complaints were recorded on 23 December 2020, with reports originating from 513 cities in 52 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 101 | 13.9% |
| Texas | 62 | 8.5% |
| New York | 51 | 7.0% |
| Florida | 39 | 5.4% |
| Ohio | 30 | 4.1% |
| New Jersey | 26 | 3.6% |
| Colorado | 25 | 3.4% |
| Pennsylvania | 25 | 3.4% |
| Michigan | 24 | 3.3% |
| Virginia | 23 | 3.2% |
| Other states and territories | 320 | 44.0% |
Location highlight
Complaints in California were reported across 72 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 505 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 505 | 69.5% |
| Internet | 131 | 18.0% |
| TV | 74 | 10.2% |
| Radio | 10 | 1.4% |
| Accessibility | 4 | 0.6% |
| Emergency | 2 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
505 complaints were recorded in this category, representing 69.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 375 | 74.3% |
| Billing | 44 | 8.7% |
| Availability (including rural call completion) | 32 | 6.3% |
| Equipment | 15 | 3.0% |
| Number Portability (keeping your number if you change providers) | 15 | 3.0% |
| Privacy | 13 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.8% |
| Junk Faxes | 4 | 0.8% |
| Interference (including signal jammers) | 3 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
131 complaints were recorded in this category, representing 18.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 44 | 33.6% |
| Billing | 44 | 33.6% |
| Interference | 17 | 13.0% |
| Equipment | 11 | 8.4% |
| Speed | 11 | 8.4% |
| Privacy | 4 | 3.1% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
74 complaints were recorded in this category, representing 10.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 48.6% |
| Availability | 18 | 24.3% |
| Loud Commercials | 7 | 9.5% |
| Equipment | 6 | 8.1% |
| Indecency | 4 | 5.4% |
| Privacy | 2 | 2.7% |
| Interference | 1 | 1.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.