FCC Consumer Complaints – 30 December 2020
Introduction
The Federal Communications Commission recorded 710 consumer complaints on 30 December 2020 relating to telecommunications services, this represented a decline from the 829 complaints recorded the day before. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 332 complaints recorded.
Key statistics
- Total complaints
- 710
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (332)
- Most reported state/territory
- California (100)
Where the complaints came from
A total of 710 complaints were recorded on 30 December 2020, with reports originating from 541 cities in 48 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 100 | 14.1% |
| New York | 61 | 8.6% |
| Florida | 55 | 7.7% |
| Texas | 41 | 5.8% |
| Georgia | 36 | 5.1% |
| North Carolina | 28 | 3.9% |
| Ohio | 26 | 3.7% |
| Arizona | 23 | 3.2% |
| Maryland | 23 | 3.2% |
| Pennsylvania | 23 | 3.2% |
| Other states and territories | 294 | 41.4% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 490 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 490 | 69.0% |
| Internet | 128 | 18.0% |
| TV | 77 | 10.8% |
| Radio | 13 | 1.8% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
490 complaints were recorded in this category, representing 69.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 332 | 67.8% |
| Billing | 60 | 12.2% |
| Availability (including rural call completion) | 40 | 8.2% |
| Equipment | 25 | 5.1% |
| Number Portability (keeping your number if you change providers) | 12 | 2.4% |
| Privacy | 8 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.4% |
| Interference (including signal jammers) | 4 | 0.8% |
| Junk Faxes | 2 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
128 complaints were recorded in this category, representing 18.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 49 | 38.3% |
| Availability | 40 | 31.3% |
| Speed | 16 | 12.5% |
| Interference | 14 | 10.9% |
| Equipment | 6 | 4.7% |
| Privacy | 3 | 2.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
77 complaints were recorded in this category, representing 10.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 35 | 45.5% |
| Availability | 19 | 24.7% |
| Loud Commercials | 15 | 19.5% |
| Indecency | 4 | 5.2% |
| Equipment | 3 | 3.9% |
| Privacy | 1 | 1.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.