FCC Consumer Complaints – 2 February 2021
Introduction
On 2 February 2021, 1077 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 1024 complaints recorded the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 648 complaints.
Key statistics
- Total complaints
- 1077
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (648)
- Most reported state/territory
- California (124)
Where the complaints came from
The 1077 complaints recorded on 2 February 2021 originated from 706 cities across 50 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 124 | 11.5% |
| Texas | 107 | 9.9% |
| Florida | 80 | 7.4% |
| New York | 44 | 4.1% |
| North Carolina | 42 | 3.9% |
| Illinois | 37 | 3.4% |
| Georgia | 35 | 3.2% |
| Pennsylvania | 35 | 3.2% |
| Virginia | 35 | 3.2% |
| Tennessee | 34 | 3.2% |
| Other states and territories | 503 | 46.7% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 811 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 811 | 75.3% |
| Internet | 142 | 13.2% |
| TV | 104 | 9.7% |
| Radio | 13 | 1.2% |
| Accessibility | 4 | 0.4% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
811 complaints were recorded in this category, representing 75.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 648 | 79.9% |
| Billing | 61 | 7.5% |
| Availability (including rural call completion) | 23 | 2.8% |
| Number Portability (keeping your number if you change providers) | 20 | 2.5% |
| Equipment | 19 | 2.3% |
| Privacy | 14 | 1.7% |
| Interference (including signal jammers) | 10 | 1.2% |
| Junk Faxes | 8 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.9% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
142 complaints were recorded in this category, representing 13.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 50 | 35.2% |
| Availability | 46 | 32.4% |
| Speed | 22 | 15.5% |
| Interference | 12 | 8.5% |
| Equipment | 6 | 4.2% |
| Privacy | 6 | 4.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
104 complaints were recorded in this category, representing 9.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 38 | 36.5% |
| Billing | 33 | 31.7% |
| Loud Commercials | 15 | 14.4% |
| Indecency | 9 | 8.7% |
| Interference | 5 | 4.8% |
| Equipment | 4 | 3.8% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
648 complaints relating to unwanted calls were recorded on this date, accounting for 60.2% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (901) 617-1368 | 6 | 0.9% |
| (254) 457-6221 | 2 | 0.3% |
| (302) 758-6325 | 2 | 0.3% |
| (415) 401-3576 | 2 | 0.3% |
| (718) 613-2600 | 2 | 0.3% |
| (719) 452-8970 | 2 | 0.3% |
| (804) 376-8211 | 2 | 0.3% |
| (918) 777-4433 | 2 | 0.3% |
| (970) 233-2985 | 2 | 0.3% |
| (201) 596-8465 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 8 | 1.2% |
| (555) 555-5555 | 4 | 0.6% |
| (302) 758-6325 | 2 | 0.3% |
| (407) 401-4053 | 2 | 0.3% |
| (719) 452-8970 | 2 | 0.3% |
| (844) 242-7020 | 2 | 0.3% |
| (929) 452-5054 | 2 | 0.3% |
| (970) 233-2985 | 2 | 0.3% |
| (202) 754-7594 | 1 | 0.2% |
| (202) 953-9007 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (315) 232-8257 stood out as the most frequently reported business contact number.
- (901) 617-1368 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.