FCC Consumer Complaints – 27 February 2021
Introduction
A total of 453 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 27 February 2021, this represented a decline from the 1077 complaints recorded the previous day. Complaints were reported across 46 states and territories, with no single location clearly ahead of the others. The most common issue reported was Unwanted Calls, accounting for 250 complaints.
Key statistics
- Total complaints
- 453
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (250)
Where the complaints came from
A total of 453 complaints were recorded on 27 February 2021, with reports originating from 338 cities in 46 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 55 | 12.1% |
| Texas | 55 | 12.1% |
| Virginia | 47 | 10.4% |
| Florida | 26 | 5.7% |
| New York | 23 | 5.1% |
| New Jersey | 16 | 3.5% |
| Illinois | 14 | 3.1% |
| Maryland | 13 | 2.9% |
| Michigan | 13 | 2.9% |
| Ohio | 13 | 2.9% |
| Other states and territories | 178 | 39.3% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone was the most reported category, with 317 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 317 | 70.0% |
| Internet | 73 | 16.1% |
| TV | 53 | 11.7% |
| Radio | 9 | 2.0% |
| Emergency | 1 | 0.2% |
Phone complaints
317 complaints were recorded in this category, representing 70.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 250 | 78.9% |
| Billing | 24 | 7.6% |
| Availability (including rural call completion) | 18 | 5.7% |
| Number Portability (keeping your number if you change providers) | 9 | 2.8% |
| Equipment | 5 | 1.6% |
| Interference (including signal jammers) | 4 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.9% |
| Privacy | 3 | 0.9% |
| Junk Faxes | 1 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
73 complaints were recorded in this category, representing 16.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 24 | 32.9% |
| Billing | 22 | 30.1% |
| Speed | 10 | 13.7% |
| Interference | 7 | 9.6% |
| Privacy | 7 | 9.6% |
| Equipment | 3 | 4.1% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
53 complaints were recorded in this category, representing 11.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 16 | 30.2% |
| Billing | 14 | 26.4% |
| Availability | 11 | 20.8% |
| Indecency | 8 | 15.1% |
| Equipment | 3 | 5.7% |
| Interference | 1 | 1.9% |
The remaining complaints in this category were spread across several issues, including Loud Commercials, Billing and Availability.
Unwanted calls
250 complaints relating to unwanted calls were recorded on this date, accounting for 55.2% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 7 | 2.8% |
| (707) 995-5987 | 2 | 0.8% |
| (765) 669-4966 | 2 | 0.8% |
| (833) 304-1447 | 2 | 0.8% |
| (205) 756-9405 | 1 | 0.4% |
| (209) 524-6448 | 1 | 0.4% |
| (212) 539-1701 | 1 | 0.4% |
| (215) 285-9154 | 1 | 0.4% |
| (216) 270-0492 | 1 | 0.4% |
| (239) 841-1676 | 1 | 0.4% |
Key patterns
- Abandoned Calls was reported slightly more often than other call types.
- (315) 232-8257 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.