FCC Consumer Complaints – 3 March 2021
Introduction
A total of 1213 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 3 March 2021, this represented an increase from the 1170 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 768 complaints.
Key statistics
- Total complaints
- 1213
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (768)
- Most reported state/territory
- California (145)
Where the complaints came from
A total of 1213 complaints were recorded on 3 March 2021, with reports originating from 733 cities in 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 145 | 12.0% |
| Texas | 104 | 8.6% |
| Florida | 92 | 7.6% |
| New York | 71 | 5.9% |
| Colorado | 65 | 5.4% |
| Virginia | 53 | 4.4% |
| North Carolina | 38 | 3.1% |
| Pennsylvania | 36 | 3.0% |
| Washington | 36 | 3.0% |
| Arizona | 33 | 2.7% |
| Other states and territories | 539 | 44.4% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 927 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 927 | 76.4% |
| Internet | 169 | 13.9% |
| TV | 94 | 7.7% |
| Radio | 20 | 1.6% |
| Emergency | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
Phone complaints
927 complaints were recorded in this category, representing 76.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 768 | 82.8% |
| Billing | 51 | 5.5% |
| Availability (including rural call completion) | 39 | 4.2% |
| Equipment | 25 | 2.7% |
| Number Portability (keeping your number if you change providers) | 17 | 1.8% |
| Privacy | 14 | 1.5% |
| Junk Faxes | 7 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.4% |
| Interference (including signal jammers) | 2 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
169 complaints were recorded in this category, representing 13.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 64 | 37.9% |
| Billing | 40 | 23.7% |
| Speed | 31 | 18.3% |
| Interference | 21 | 12.4% |
| Equipment | 7 | 4.1% |
| Privacy | 6 | 3.6% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
94 complaints were recorded in this category, representing 7.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 40 | 42.6% |
| Availability | 22 | 23.4% |
| Loud Commercials | 18 | 19.1% |
| Equipment | 6 | 6.4% |
| Indecency | 6 | 6.4% |
| Privacy | 2 | 2.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
A total of 768 complaints relating to unwanted calls were recorded on this date, representing 63.3% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (608) 371-6666 | 5 | 0.7% |
| (720) 909-6627 | 4 | 0.5% |
| (208) 203-6604 | 3 | 0.4% |
| (229) 406-6051 | 3 | 0.4% |
| (201) 620-3961 | 2 | 0.3% |
| (205) 858-9167 | 2 | 0.3% |
| (213) 223-7906 | 2 | 0.3% |
| (323) 490-7722 | 2 | 0.3% |
| (414) 348-9455 | 2 | 0.3% |
| (775) 507-3799 | 2 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 18 | 2.3% |
| (833) 304-1447 | 12 | 1.6% |
| (608) 371-6666 | 5 | 0.7% |
| (720) 909-6627 | 4 | 0.5% |
| (208) 203-6604 | 3 | 0.4% |
| (229) 406-6051 | 3 | 0.4% |
| (201) 620-3961 | 2 | 0.3% |
| (414) 348-9455 | 2 | 0.3% |
| (626) 376-9721 | 2 | 0.3% |
| (631) 690-6499 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (315) 232-8257 was reported slightly more often than other business contact numbers.
- (608) 371-6666 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.