FCC Consumer Complaints – 9 March 2021
Introduction
The Federal Communications Commission recorded 1108 consumer complaints on 9 March 2021 relating to telecommunications services, complaint volume increased from 1017 complaints the day before. The complaints came from 48 states and territories, with Florida reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 670 complaints.
Key statistics
- Total complaints
- 1108
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (670)
- Most reported state/territory
- Florida (131)
Where the complaints came from
Across 706 cities in 48 states and territories, a total of 1108 complaints were recorded on 9 March 2021. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 131 | 11.8% |
| California | 128 | 11.6% |
| Texas | 94 | 8.5% |
| New York | 55 | 5.0% |
| Michigan | 52 | 4.7% |
| Georgia | 40 | 3.6% |
| Pennsylvania | 38 | 3.4% |
| Washington | 35 | 3.2% |
| Arizona | 34 | 3.1% |
| Tennessee | 33 | 3.0% |
| Other states and territories | 466 | 42.1% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 854 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 854 | 77.1% |
| Internet | 172 | 15.5% |
| TV | 68 | 6.1% |
| Radio | 7 | 0.6% |
| Emergency | 4 | 0.4% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
854 complaints were recorded in this category, representing 77.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 670 | 78.5% |
| Billing | 64 | 7.5% |
| Availability (including rural call completion) | 42 | 4.9% |
| Equipment | 26 | 3.0% |
| Number Portability (keeping your number if you change providers) | 13 | 1.5% |
| Junk Faxes | 12 | 1.4% |
| Privacy | 10 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 8 | 0.9% |
| Interference (including signal jammers) | 8 | 0.9% |
| Rural Call Completion | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
172 complaints were recorded in this category, representing 15.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 69 | 40.1% |
| Billing | 51 | 29.7% |
| Speed | 31 | 18.0% |
| Interference | 9 | 5.2% |
| Privacy | 7 | 4.1% |
| Equipment | 5 | 2.9% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
68 complaints were recorded in this category, representing 6.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 41.2% |
| Availability | 19 | 27.9% |
| Loud Commercials | 8 | 11.8% |
| Equipment | 5 | 7.4% |
| Indecency | 5 | 7.4% |
| Privacy | 2 | 2.9% |
| Interference | 1 | 1.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 670 complaints relating to unwanted calls were recorded on this date, representing 60.5% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 13 | 1.9% |
| (833) 304-1447 | 5 | 0.7% |
| (410) 319-2043 | 2 | 0.3% |
| (800) 997-8566 | 2 | 0.3% |
| (833) 975-2655 | 2 | 0.3% |
| (202) 535-3347 | 1 | 0.1% |
| (205) 515-1297 | 1 | 0.1% |
| (205) 900-2461 | 1 | 0.1% |
| (206) 200-4709 | 1 | 0.1% |
| (208) 490-7222 | 1 | 0.1% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (315) 232-8257 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.