FCC Consumer Complaints – 11 March 2021
Introduction
The Federal Communications Commission recorded 1128 consumer complaints on Thursday, 11 March 2021 relating to telecommunications services, complaint volume increased from 1099 complaints the previous day. Complaints were reported across 49 states and territories, with Florida slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 700 complaints recorded.
Key statistics
- Total complaints
- 1128
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (700)
- Most reported state/territory
- Florida (141)
Where the complaints came from
On 11 March 2021, the 1128 complaints recorded by the Federal Communications Commission were reported from 727 cities across 49 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 141 | 12.5% |
| California | 120 | 10.6% |
| Texas | 92 | 8.2% |
| New York | 67 | 5.9% |
| Illinois | 42 | 3.7% |
| Washington | 41 | 3.6% |
| Michigan | 34 | 3.0% |
| North Carolina | 34 | 3.0% |
| Ohio | 34 | 3.0% |
| Georgia | 31 | 2.7% |
| Other states and territories | 487 | 43.2% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 882 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 882 | 78.2% |
| Internet | 142 | 12.6% |
| TV | 85 | 7.5% |
| Radio | 15 | 1.3% |
| Accessibility | 2 | 0.2% |
| Emergency | 2 | 0.2% |
Phone complaints
882 complaints were recorded in this category, representing 78.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 700 | 79.4% |
| Billing | 53 | 6.0% |
| Availability (including rural call completion) | 46 | 5.2% |
| Equipment | 32 | 3.6% |
| Privacy | 15 | 1.7% |
| Number Portability (keeping your number if you change providers) | 13 | 1.5% |
| Interference (including signal jammers) | 8 | 0.9% |
| Junk Faxes | 8 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.8% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
142 complaints were recorded in this category, representing 12.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 57 | 40.1% |
| Billing | 47 | 33.1% |
| Speed | 17 | 12.0% |
| Equipment | 9 | 6.3% |
| Interference | 6 | 4.2% |
| Privacy | 6 | 4.2% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
85 complaints were recorded in this category, representing 7.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 40 | 47.1% |
| Availability | 18 | 21.2% |
| Indecency | 13 | 15.3% |
| Loud Commercials | 9 | 10.6% |
| Equipment | 2 | 2.4% |
| Interference | 2 | 2.4% |
| Privacy | 1 | 1.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 700 complaints relating to unwanted calls on this date, representing 62.1% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 5 | 0.7% |
| (833) 304-1447 | 3 | 0.4% |
| (305) 558-1400 | 2 | 0.3% |
| (480) 372-7365 | 2 | 0.3% |
| (501) 434-8108 | 2 | 0.3% |
| (555) 555-5555 | 2 | 0.3% |
| (631) 690-5827 | 2 | 0.3% |
| (719) 452-8970 | 2 | 0.3% |
| (201) 468-8576 | 1 | 0.1% |
| (202) 963-5139 | 1 | 0.1% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (315) 232-8257 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.