FCC Consumer Complaints – 17 April 2021
Introduction
The Federal Communications Commission recorded 409 consumer complaints on 17 April 2021 relating to telecommunications services, this was lower than the 1131 complaints recorded the previous day. Reports were received from 47 states and territories, with Florida recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 236 complaints.
Key statistics
- Total complaints
- 409
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (236)
- Most reported state/territory
- Florida (78)
Where the complaints came from
The 409 complaints recorded on 17 April 2021 originated from 263 cities across 47 states and territories. Complaint activity was somewhat more concentrated than usual, with Florida accounting for the largest share of reports. While complaints were reported across multiple cities, no individual location accounted for a significant share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 78 | 19.1% |
| California | 44 | 10.8% |
| New York | 24 | 5.9% |
| Texas | 24 | 5.9% |
| Ohio | 15 | 3.7% |
| Virginia | 14 | 3.4% |
| Georgia | 13 | 3.2% |
| Massachusetts | 12 | 2.9% |
| Utah | 12 | 2.9% |
| New Jersey | 11 | 2.7% |
| Other states and territories | 162 | 39.6% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 286 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 286 | 69.9% |
| Internet | 59 | 14.4% |
| TV | 35 | 8.6% |
| Broadband Story | 14 | 3.4% |
| Radio | 11 | 2.7% |
| Accessibility | 2 | 0.5% |
| Request for Dispute Assistance | 2 | 0.5% |
Phone complaints
286 complaints were recorded in this category, representing 69.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 236 | 82.5% |
| Billing | 20 | 7.0% |
| Equipment | 9 | 3.1% |
| Availability (including rural call completion) | 8 | 2.8% |
| Interference (including signal jammers) | 4 | 1.4% |
| Number Portability (keeping your number if you change providers) | 3 | 1.0% |
| Privacy | 3 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
59 complaints were recorded in this category, representing 14.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 18 | 30.5% |
| Billing | 13 | 22.0% |
| Speed | 9 | 15.3% |
| Privacy | 8 | 13.6% |
| Interference | 7 | 11.9% |
| Equipment | 4 | 6.8% |
A broad mix of issues was reported in this category, with Availability, Billing and Speed among the most common.
TV complaints
35 complaints were recorded in this category, representing 8.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 11 | 31.4% |
| Billing | 11 | 31.4% |
| Indecency | 5 | 14.3% |
| Interference | 4 | 11.4% |
| Loud Commercials | 3 | 8.6% |
| Equipment | 1 | 2.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.